Victim of a tech scam
KORALYNE2 Posted messages 301 Status Member -
Hello,
Two days ago, I fell victim to a tech scam: a message on my PC pretending to be the support of a well-known site. I was asked to call a number, I was asked to type an email address, they took control of my PC, credit card number, etc...... I fell for it. I solved the problem with the bank. On the IT side, I have an antivirus that didn't detect anything. My worry is that the hacker takes control of my PC again. (This time I will be careful) What should I do? How can I delete the address I was asked to type and that I don't remember? Thank you for your help in simple words because I'm not a pro in IT. Many thanks.
2 answers
Hello
We'll start with a diagnosis of the PC:
Read the entire procedure carefully before posting the reports
Do not post them directly in the messages as they are unreadable and incomplete
The reports expected are FRST.txt and Addition.txt
All reports must be hosted on https://security-x.fr/up/ and you will provide the obtained links in your response
---------------------------------------------------------------------------------------------
--> The SmartScreen filter may trigger an alert. Click on Actions or More information then on Run anyway
---------------------------------------------------------------------------------------------
--> Download the FRST version of Farbar, compatible with your system, and save the file on your Desktop
--> For a 32-bit system
--> For a 64-bit system
How to know which version 32-bit or 64-bit is running on my system?
--> Wait for your browser to offer you the download to save, without clicking anywhere, especially not on the sponsors of the page.
--> Close all applications, including your browser
--> Double-click on FRST.exe and click Yes to accept the Disclaimer
--> On Vista, Windows 7 / 8 and 10, you must launch the file by right-clicking -> Run as administrator
--> Wait until it indicates The tool is ready to run
--> In the main menu, click on Scan and wait for the analysis to complete
--> At the end of the scan, the FRST.txt and Addition.txt reports are created. Post these reports in your next response.
--> The reports are saved in the same location as the tool and under C:\FRST\Logs