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Screen turns on and off at startup without displaying anything

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C_le_N Posted messages 2 Status Membre -  
C_le_N Posted messages 2 Status Membre -

Hello,

Hello, I have a problem with the screen of my Acer Concept D3. When I start the computer, the screen lights up but doesn't display anything; after a few seconds, it turns off and then regularly turns back on. I've had this issue twice in 3 months. Each time, it was enough to restart the computer for everything to return to normal. This time, it's been almost 48 hours that I've had this problem. I don't know if it’s related, but 5 minutes before, I had tilted my screen to lay it flat (without forcing it, of course). I made a video to illustrate the problem: https://drive.google.com/file/d/1CgBagXsNm1oMdX4LBo99PA61eHwUHPC8/view?usp=drivesdk

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ServiceConsole
 

Hello,

I may have found the solution to your problem. I'm not 100% sure it will work but it's worth a try.

Hardware reset of your ACER computer

If the computer is unable to turn on, you might find it helpful to perform a power reset. This discharges any electrical buildup that may be preventing your laptop from starting up properly. If your product has a pinhole reset button on the battery, you can press and hold it for 4 seconds to reset your system. If your product doesn’t have a reset pinhole, follow the instructions below to reset your system while powered on.

  1. Unplug the power adapter from the laptop.
  2. Remove the battery.
  3. Open the laptop.
  4. Press and hold the power button for about 30 seconds, then release the button.
  5. Now reinsert the battery.
  6. Slide the battery lock into the locked position.
  7. Flip your laptop over one last time and plug in your power adapter.
  8. Turn on your laptop.

There you go, and I hope for you that it works ;)

ServiceConsole
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C_le_N Posted messages 2 Status Membre
 

Good evening,

Thank you for your valuable advice, unfortunately the problem persists.

Wishing you a good evening :)

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