[FIBRE] When will I receive my box after the technician's visit?
Solvedcassoss Posted messages 324 Status Membre -
Hello,
I would like to know if the technician can come to install the fiber in a dwelling (old, not new) even if the ISP has not yet sent the box?
Basically, can the technician configure the fiber without the presence of the box?
Thank you.
4 réponses
Hello,
I'm bumping this topic to say that the technician came without my box. He installed the socket and "laid the fiber" like he ran a cable from my place to a common area on my floor, and I received the box later; I just had to plug it in.
Hello,
Yes, they will run the fiber (independent of the chosen operator), between the nearest telecom pole (or underground), and your home, then install an optical termination point (small white box) in your dwelling, in a location of your choice depending on the possible cable entries.
It will then be your responsibility to connect the box that will be provided to you from that point (PTO).
Hello,
It's not as straightforward as written, dadout. Let me explain:
I'm with Free using the Freebox Revolution. To connect to fiber, this box requires a small intermediate device (optical converter). The technician came with the converter, made the connections, and left once everything was working. It's not difficult, and Free even provides a tutorial. But there are people who won't be able to do it.
I assume there could be similar situations with other ISPs.
They probably prefer that there be a box already present rather than having the technician come out again if the customer cannot make the connections (as with elderly people).
The best thing to do is to contact the ISP to know the details of the procedure.
What is well understood is clearly stated,
And the words to say it come easily.
(Boileau)
Hello,
Even outside of functionality tests, the technician will install a fiber output box somewhere, potentially route the fiber through the openings of the ADSL or antenna networks in the walls to place the box in the room of the client's choice, and there is every chance that he will only come once for all operations, especially since we don't really see the point of preparing the home initially (unless in special situations, this operation does not take too long either).
The situation is different if, for example, a house is not pre-equipped from the public road or if a collective building has not yet been fibered, but then, it is no longer the responsibility of the chosen operator.
Hello,
it's more that the ONT device you're talking about (ONU at Free) has a unique number to identify the connection, which must be configured at the other end of the fiber in the OLT; otherwise, almost anyone could connect to the fiber.
But it seems to me that this configuration can be automatic.
Moreover, modern boxes have an integrated ONT, which is the case for Free's Delta and POP.
Hello,
I wasn't even talking about the ONT, I'm not an expert like you, but simply about the wall outlet (which at SFR is connected to an independent ONT box that is itself connected to the NB6 Box, but that's another issue), so I'm referring to the physical arrival of the fiber at the chosen location before connecting the ONT and others, but even that might indeed require the fiber to be identified on the other end?
I was actually responding to Pier10, but it's not a big deal :-)
And in any case, this only applies to the first installation; there will be fewer and fewer new installations requiring connections. Afterwards, changes of ISP will be made without a home visit; a technician will just need to move the optical jumper in the distribution cabinet if the PTO has only one fiber.
Hello!
I completely agree. To get back to the question asked, this is certainly a first installation.
The best thing is to ask the ISP how they proceed.
They can send the box and have the technician follow up in the days that follow, or they can install the fiber and send the box afterwards.
In any case, the technician does not need the box to install the fiber and check that the speed is correct.
Hello,
Thank you all for your responses. I don't know if it's important to mention, but the fiber I've subscribed to is from Free with the Freebox Révolution.
What you say reassures me because I have an appointment next week with the technician and I still haven't received the email from Free indicating that the box has been shipped, or even that Orange has granted access. My concern also comes from the fact that appointments with technicians are not often available and that sometimes you have to wait several weeks to get a time slot.