Samsung A 50 screen stuck on boot

dede63 -  
 jamjam -

Hello,


My Samsung A50 is stuck on the startup screen "SAMSUNG GALAXY A50" and doesn't load afterward. I was using my smartphone and while opening one of my usual apps, the screen froze. So I long-pressed the power button to turn it off, which it did after a while. Then I tried to turn it back on and nothing happened. Ten minutes later, without touching it, it turned back on by itself but remains stuck on the home screen.

I used the volume down + power button for 7 seconds to reboot it, but the home screen still shows up and then nothing happens.


Does anyone have a solution to this problem? I have professional data on my phone and personal photos, so I'm really worried...

Thank you


6 réponses

jamjam
 

Hello, I had the same problem but how do I charge it??? When I plug in the charger, it stays black with no sign of charging, what can I do!!!! I hope for a response as soon as possible, I'm in trouble.

2