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No sound "no audio input device found"

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9go Posted messages 62 Status Member -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello,

I have been using a new "Acer Nitro 50" PC for 2 months with Windows 10. Since then, the sound has been cutting out at times, and I don’t know what is causing these sound cutouts. The last time, a week ago, Microsoft’s assistant updated the driver for me, and it worked for a few days, but suddenly today there’s no sound again. The time before that, I remember having the choice between Nvidia or Realtek, and I randomly switched from Nvidia to Realtek, and the sound came back for about 2 weeks before disappearing again. The problem today is that the Realtek name has disappeared; it’s nowhere to be found. In the Audio settings, it says there are no audio input devices. We also cannot reinstall the old driver as the box is grayed out.
What can I do? I don’t even know where to look or what to do!

For your information: I have an amplifier connected to my "Acer Nitro," and I have always had amplifiers and never experienced sound problems with that. Everything is properly connected; I have checked it 3 times.

Thank you to anyone who can help me resolve this sound issue.

11 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?
    If yes, what are the problematic devices?

    What do you have in audio, video and game controllers?

    Brand and model number of the PC?
    EX: Nitro AN515-31

    -------------------------------------------------------------------------------------

    Is Windows up to date?

    Windows key + R
    Type --> winver and OK

    What is the version?

    Example image:


    1
  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Download and install --> 7Zip 64 bit

    Download this driver --> Realtek

    Right-click on the driver --> Audio_Realtek_6.0.9116.1_W10x64_A.zip
    Select --> 7Zip
    Choose --> extract to "Audio_Realtek_6.0.9116.1_W10x64_A\"

    Go to Device Manager
    Right-click on the High Definition Device
    Update driver
    Browse my computer for drivers
    Select from a list of drivers...
    Have Disk
    Browse
    Go to the unzipped driver folder --> Audio_Realtek_6.0.9116.1_W10x64_A
    Folder --> Audio_Realtek_6.0.9116.1_W10x64
    Folder --> Win64
    Select the file --> HDXACERAIO.inf and OK.
    Restart.

    1
  3. 9go Posted messages 62 Status Member 10
     

    The sound is working now:

    Thank you kaneagle for your helpful assistance.

    1
  4. 9go Posted messages 62 Status Member 10
     
    While reading some tips here and there on this forum about reinstalling sound, I downloaded the Realtek driver (executable). When I tried to install it on my PC, it said "installation failed" without any further information.
    It's getting complicated.
    Can someone help me?
    Thank you.
    0
  6. 9go Posted messages 62 Status Member 10
     
    Hello kaneagle,
    Thank you for helping me, I know you are a pro in the field.

    Under audio, video, and game controllers I have 3 lines:
    Nvidia High Definition Audio
    Nvidia Virtual Audio Device (Wave Executable) (WDM)
    High Definition Device
    no "other devices" section

    Model Nitro50 - dts x

    Windows version 21H2 build..............19044-1766
    0
  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Give the device identification number of the High Definition Audio Peripheral
    Look at this --> Find the identification number of a device
    Post the number in your next message.
    EX: HDAUDIO\FUNC_01&VEN_10EC&DEV_0233&SUBSYS_104319AD

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  8. 9go Posted messages 62 Status Member 10
     
    HDAUDIO\FUNC_01&VEN_10DE&DEV_009F&SUBSYS_174BA630&REV_1001
    HDAUDIO\FUNC_01&VEN_10DE&DEV_009F&SUBSYS_174BA630

    the first line is highlighted.
    0
  9. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    This no. corresponds to --> Nividia High Definition Audio

    It's the same no. for this one --> High Definition Device ??

    --
    Human beings are at their best when things are at their worst
    0
  10. 9go Posted messages 62 Status Member 10
     
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_1025152D&REV_1004
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0897&SUBSYS_1025152D
    0
  11. 9go Posted messages 62 Status Member 10
     

    It works!

    Thank you kaneagle for your helpful assistance.

    0
  12. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    You're welcome.

    Have a nice day.

    0