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Server not responding error Install

Nessa -  
brucine Posted messages 24733 Registration date   Status Member Last intervention   -
Good evening,

I can't install the software to update my Epson printer. I keep getting the message "Install server not responding."

What should I do?

1 answer

  1.
    brucine Posted messages 24733 Registration date   Status Member Last intervention   4 156
     
    Hello,

    The situation is neither related to the printer nor to its software, but to Windows installation processes.

    It is relatively complex and involves successive tests until it works (trying to reinstall the software at each step), I will try to summarize:

    1) Make sure that the Windows Installer service is running: type services.msc in the search box, scroll down to Windows Installer, right-click, and start
    2) Uninstall and reinstall Windows Installer.
    Open a Windows command prompt as an administrator, and enter the following lines one by one:
    msiexec /unreg
    msiexec /regserver
    regsvr32.exe /s %windir%\system32\msi.dll
    sc create msiserver start= auto binpath= “c:\Windows\System32\msiexec.exe /V” displayname= “Windows Installer”
    Net start msiserver
    3) Use the Microsoft tool allegedly intended for this purpose:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
    4) Check if a particular user account is corrupted: if you have another user account, try the installation with that account; if not, you may want to create a temporary one for the situation
    5) Try to repair Windows
    -the components, administrator script at the command line:
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    -system check:
    sfc/scannow

    If all this fails, there may be a conflict between different programs, and if we cannot find it or generally cannot find the corruption, the only option left will be to restore (if there is a restore point) or reset Windows.
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    1. Nessa
       
      Thank you, I will try all of this. I will keep you updated on the results.
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      1. brucine Posted messages 24733 Registration date   Status Member Last intervention   4 156 > Nessa
         
        My block is obviously only worth it if installing any software in exe and especially in msi triggers the same error; otherwise, it’s just the software you downloaded that is faulty or not in the appropriate version; I don’t really believe that, but check anyway before getting stressed out.
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      2. Nessa > brucine Posted messages 24733 Registration date   Status Member Last intervention  
         
        Hello,

        Sorry for the delay in my response. I had to reset my computer because nothing was working. And it took hours and hours.

        But I finally managed to install the update software.

        There was apparently a conflict between the different programs.

        Thank you for your help, Brucine.
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      3. brucine Posted messages 24733 Registration date   Status Member Last intervention   4 156 > Nessa
         
        Hello,

        You're welcome: there are indeed days when we end up spending more time nitpicking than reinstalling everything (if we have a data backup), but if we had known beforehand...
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