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Error 0x80240034 Windows 10 Update

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gdbbvlf Posted messages 194 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -
Hello everyone
I have acquired an HP G732 Notebook PC, 64-bit, 6 GB of RAM, Windows 10 version 1803 (end of support November 2019), activated using a digital license. Initially, this HP PC had a pre-installed Windows 7 Home.
I cannot perform the updates to version 20H2 (error 0x80240034), nor can I reinstall while keeping personal files or removing them. I have tried several procedures found on the internet.
(For example: Deleting the SoftwareDistribution directory, resetting Windows updates, Refreshing Windows using Windows Defender.).
Antivirus updates are working, and I managed to update Edge.
The updates get stuck at around 30% of the installation, and then it rolls back, returning to version 1803.
I'm out of ideas for this problem.

Configuration: Windows / Firefox 98.0

--
Regards Gdbbvlf

29 answers

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  1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hello

    Hp G732 Notebook PC

    the model of the laptop indicates 1 unit at Asus...

    for the model, check the back of the laptop or in the battery compartment

    see you later

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
  2. gdbbvlf Posted messages 194 Status Member 9
     
    Hello Billmaxime
    My mistake, it's an HP G72 notebook

    --
    Regards, Gdbbvlf
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  3. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
     
    Hi,

    when I hit a snag, I go through WSUS Offline:

    https://gitlab.com/wsusoffline/wsusoffline/-/releases

    It allows you to install a lot of updates without being bothered by stupid messages.

    However, since you're on 1803, you'll need to take an older version of WSUS Offline (12.4, which is the last one that supports 1803).

    Then, you can try (I say try...) an automatic upgrade to go to 21H2 (the latest version).

    --
    See you, blux 
     "Fools will try anything.
    That's how you can recognize them."
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    1. gdbbvlf Posted messages 194 Status Member 9
       
      Hello Blux
      problem resolved with "clean install" thank you
      Best regards
      0
  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    in the search bar, type Winver and give the version of W10 that is installed on the PC

    example



    PS: was the PC running W7 before the "migration" to W10?

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
  6. gdbbvlf Posted messages 194 Status Member 9
     
    Hello Billmaxime
    Windows 7 Home pre-installed HP; I'm stuck on
    this version
    0
    1. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
       
      This is what I'm saying, we need to do the latest updates for 1803 to be in a stable state and then try the upgrade to 21H.
      But since it doesn't seem to work online, go through WSUS Offline.
      0
  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    do this:

    PS: since the laptop is portable, plug it into the power supply

    1) close all your running programs

    2) download the W10 update tool to your desktop --> click here

    3) run it as an administrator (right click), and follow the prompts during the update

    let me know how it goes

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
  8. gdbbvlf Posted messages 194 Status Member 9
     
    I have already used Windows10Upgrade9252 without result, but I will try again.

    0
    1. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
       
      I have already used Windows10Upgrade9252 without result, but I will try again.
      That's why, and I seem to insist, that we need to go through an offline WSUS.
      It will check what is missing in terms of KB, download them, and then perform the update without going through the Windows Update service that usually runs on the PC.
      0
  9. gdbbvlf Posted messages 194 Status Member 9
     
    Hello Blux
    I downloaded this version, is it the right one? ''wsusofflineCE124.zip'', my English level is low
    thank you very much
    --
    Best regards Gdbbvlf
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    1. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
       
      Yes, 12.4 is the last version that takes 1803 into account.
      0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    the update utility didn't work?

    did you get an error message, or something else?

    check this page for WSUS --> click here

    PS: given the update issues, test your hard drive with Crystaldiskinfo --> click here

    give the health status and the temperature

    @+

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  11. gdbbvlf Posted messages 194 Status Member 9
     
    I will do that tomorrow, thank you very much Billmaxime and I will keep you updated.

    0
  12. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    ok

    PS: Did you see Blux's message --> click here

    PS2: Test your hard drive before you start any manipulations

    @

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
  13. gdbbvlf Posted messages 194 Status Member 9
     
    Hello Bilmaxime
    The system disk is fine, when I run wsus offline update, I get this image
    I suppose I need to check the box for 1803 of Windows 10 x64 versions and uncheck the others.
    This image does not appear in the tutorial

    0
    1. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
       
      Yes.
      Then you click start, and you go to bed.
      Tomorrow morning, you'll have everything you need to run the KBs on this version. You'll need to launch an .exe (which I forgot the name of) that is located in the directory where you unzipped wsus...
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      1. gdbbvlf Posted messages 194 Status Member 9 > blux Posted messages 2046 Registration date   Status Moderator Last intervention  
         
        Hello Blux
        I received a message asking me to download the new version of WSUS Offline, I replied no,
        The program would not be updateinstaller in the client directory.
        It's too late to go to bed, thank you for your intervention.
        0
  14. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    Hi

    I got an HP G732 Notebook PC, 64 bits

    I assume you don't have anything to recover from the PC?

    If that's the case, personally I would do a "clean install" (to start fresh) on the PC

    Let me know what you think

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
  15. gdbbvlf Posted messages 194 Status Member 9
     
    I already tried to restore it to factory settings, but it failed
    and it's impossible to go back to the pre-installed Windows 7 by HP
    0
  16. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    I already tried to revert to factory settings, impossible, it fails
    and it's impossible to go back to the pre-installed Windows 7 by HP

    Okay, do this:

    download CrystalDiskInfo to your desktop click here

    run it as administrator (right-click)

    provide the health status of the HDD and the temperature

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
  17. gdbbvlf Posted messages 194 Status Member 9
     
    Billmaxime
    the record is good

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  18. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    ok

    I already tried to reset it to factory settings, but it fails

    where does it "hang"?

    @+

    --
    the radiation level is higher at the employment office than in Chernobyl
    0
  19. gdbbvlf Posted messages 194 Status Member 9
     
    Hello Blux
    I received a message asking me to download the new version of wsus offline, I replied no,
    The program would not be updateinstaller in the client directory.
    It's too late to go to bed, thank you for your intervention

    --
    Best regards Gdbbvlf
    0
    1. blux Posted messages 2046 Registration date   Status Moderator Last intervention   3 455
       
      Yes, you can follow the link given in billmaxime's message:
      https://forums.commentcamarche.net/forum/affich-37562164-erreur-0x80240034-maj-windows10#23

      It's just that the screenshots are not up to date, but the principle is indeed as indicated (including the name of the exe, updateinstaller for the actual update)...
      0
      1. gdbbvlf Posted messages 194 Status Member 9 > blux Posted messages 2046 Registration date   Status Moderator Last intervention  
         
        Thank you, WSUS Offline is working. I will see the result tomorrow.
        Good evening.
        0
  20. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    on this page --> click here

    you also have the usage and settings

    if you have any questions...

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    0
    1. gdbbvlf Posted messages 194 Status Member 9
       
      Thank you for the tutorial, WSUS Offline is working, I'll see the result tomorrow,
      Good evening
      0
  21. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    ok for your screenshot, but did you see my message? --> click here

    @+

    --
    the radiation level is higher at the employment center than in Chernobyl.
    0
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