driver on sys. 32, Win 8.1 Solved

Question

Hello, My computer no longer recognizes my Samsung J5 phone because the driver is missing. I found a driver on Samsung's website, but I can't install it on my computer. Does anyone have the answer to help me, as I have many family photos of my children and grandchildren that I would like to copy to my computer or the cloud, because my phone is getting old. Thank you in advance.    Configuration: Windows / Opera 84.0.4316.31

Anonymous user · Answer

Hello You can try this: https://developer.samsung.com/android-usb-driver  Don’t forget to unlock (home screen) your Samsung before connecting it.  Cheers -- ___________ If the answer helped you, a little click on the thumbs up is great... If it's resolved, that’s perfect. May the one who has never opened a user manual throw the first mouse ;-)

is · Answer

Good evening, thank you for your help and promptness, but the previous version of this driver was already installed - the computer told me - yet I still installed the latest version. Unfortunately, that did not change anything. On the "devices and printers" panel, the laptop appears under Samsung Android, but not specified. Unknown device. Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or corrupted. (Code 19). Additionally, there are issues with detected PnP devices. So, if you have any other ideas, I am open to suggestions... But in the meantime, thank you for trying; it was still worth doing... THANK YOU !!!!!

billmaxime · Answer

Hello   Test this for code 19: --> click here   Right-click on the default device in Device Manager --> Uninstall   Then, in the menu bar (at the top of the page), click on Action --> Scan for hardware changes   See what happens with the device   If it doesn't work, provide the device ID --> click here   PS: the first line is enough, post it via copy/paste in your response   @+   --  The radiation level is higher at the employment center than in Chernobyl.

sjc57410 · Answer

Hello Billmaxime, I’m sorry for the late response, but I have health issues (not COVID!), multiple disabilities and wheelchair, which kept me away from home for a few days. First of all, thank you for your kind offer of help. I have tried everything, downloaded the latest driver from Samsung, but I can't install it. It seems that some "junk" in the phone is blocking it. That being said, when I ask Windows to repair, it tells me there is a problem with the PnP devices.  I’m pasting what I found, but Windows tells me: "unknown device";  USB\VID_04E8&PID_6860&REV_0400&MS_COMP_MTP&SAMSUNG_Android USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android USB\SAMSUNG_MOBILE&MS_COMP_MTP&SAMSUNG_Android USB\SAMSUNG_MOBILE&MI_00 USB\Vid_04E8&Pid_6860&MI_00 USB\Vid_04E8&Pid_6860&Class_06&SubClass_01&Prot_01 USB\SAMSUNG_MOBILE&Class_06&SubClass_01&Prot_01  Can you do anything about this???  Looking forward to hearing from you, with my thanks.

Anonymous user · Answer

Hello If your Samsung is "synchronized" with the cloud (Google Drive or OneDrive, depending on what you use, Gallery or Google Photos), you can find your photos using a browser on your PC. The page is either https://www.google.com/photos/about/ or https://onedrive.live.com/. See you soon -- ___________ If the answer helped you, a little click on the thumbs up is great... Resolved is perfect. Let him who has never opened a user manual throw the first mouse ;-)

sjc57410 · Answer

Good evening Macintosh,  Unfortunately, my Samsung was not synced, neither to one nor the other. Honestly, I didn't even know that was possible... it's true that I'm quite a novice in this area... But I find it kind of you to have tried to help me, and I sincerely thank you for that. Too bad for me. Maybe next time... Sincerely  Have a good evening and thank you again.

billmaxime · Answer

Hello  Driver on 32-bit system, Win 8.1   Is the PC running W8.1 32-bit?  If so, do the following:  1) Download 7zip to your desktop --> click here  Run it as administrator (right-click) to install  2) Download this driver --> click here and place it in your documents. Right-click on --> Samsung-WinAll-USB-2.17.16.0-drp.zip Select --> 7Zip Choose --> Extract to "Samsung-WinAll-USB-2.17.16.0-drp\" Go to Device Manager. Right-click on the device --> of Samsung J5 Update driver Browse my computer ...... Choose from a list of drivers... Have disk Browse Go to your documents Go into the extracted driver folder --> Samsung-WinAll-USB-2.17.16.0-drp Folder --> Samsung Folder --> WinAll Folder --> USB Folder --> 2.17.16.0 Select the file --> ssudbus.inf and OK Restart  3) Connect your Samsung and see what happens  @+

sjc57410 · Answer

Hello Billmaxime, Unfortunately not! My PC is 64 bits. Does that make a difference??? While waiting for your response, I will still try what you advised me. Thank you in advance! Best regards

billmaxime · Answer

Hello  I'll still try what you recommend.   Wait, I'll give you the driver for 64bit  Is the PC running W8.1?  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

sjc57410 · Answer

Yes! Windows 8.1 64 bits

billmaxime · Answer

re  remove the driver I asked you to download in my previous message --> to the recycle bin :)  Download this driver --> click here and put it in your documents. Right-click on --> Samsung-WinAll-Classic-25_escape-drp.zip Select --> 7Zip Choose --> extract to "Samsung-WinAll-Classic-25_escape-drp\" Go to Device Manager. Right-click on the device --> of the Samsung J5 Update driver Browse my computer ...... Choose from a list of drivers... Have Disk Browse Go to your documents Go to the unzipped driver folder --> Samsung-WinAll-Classic-25_escape-drp Folder --> Samsung Folder --> WinAll Folder --> Classic Folder --> 25_escape Select the file --> ssudbus.inf and OK Restart  then, plug in your Samsung and see what happens    if you have any questions...  @+

sjc57410 · Answer

Good evening Billmaxime,  I wrote to you over an hour ago, but the text was lost when I tried to send it. So, I'll keep it short. I followed your instructions, but it didn't change anything. My phone is being used as a modem and Windows determines that the device is up to date; but when I plug in the phone, nothing changes. I should mention that I did manage to get to the driver, but I couldn't find the ssudbus.inf folder. If it weren't for all these photos on this phone, I would have thrown it in the trash a long time ago... Billmaxime, I sincerely thank you for all the work you put in to help me, unfortunately in vain. Now, I don’t know what to do...  Please accept my warmest thanks and my most cordial greetings.  sjc57410

billmaxime · Answer

Hello  with the phone plugged into the PC, do this:  click on the Windows+R keys  in the window that opens, type or copy/paste --> devmgmt.msc , and click OK  the device manager will open, take 1 screenshot via Cjoint --> click here  if you have any questions...  @+  -- the radiation level is higher at the employment center than at Chernobyl

sjc57410 · Answer

Hello Billmaxime,Thank you for your consistency and your work. I have posted a screenshot on cjoint.com, as you asked me to.Looking forward to hearing from you.Best regards.

sjc57410 · Answer

Désolé, mais je ne peux pas accéder aux liens ou aux contenus externes. Si vous avez un texte spécifique que vous souhaitez que je traduise, n'hésitez pas à le partager ici.

billmaxime · Answer

salut  donne l'identifiant du périphérique inconnu --> clique ici  PS: la 1ère ligne suffit, poste la via 1 copier/coller dans ta réponse  exemple --> PCI\VEN_14E4&DEV_1690&SUBSYS_80001025&REV_01  si tu as des questions...  @+  --  le taux de radiation est plus élevé au pôle emploi qu'à Tchernobyl

sjc57410 · Answer

Hello billmaxime, I copied everything that was in the details, as I don't know which is the correct driver. I hope this will not inconvenience you and that you will find your way around....  USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&75AE529&4&0000 USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android USB\SAMSUNG_MOBILE&MS_COMP_MTP&SAMSUNG_Android USB\SAMSUNG_MOBILE&MI_00 USB\Vid_04E8&Pid_6860&MI_00 USB\Vid_04E8&Pid_6860&Class_06&SubClass_01&Prot_01 USB\SAMSUNG_MOBILE&Class_06&SubClass_01&Prot_01  I look forward to hearing from you and thank you  Best regards  sjc57410

billmaxime · Answer

Hello  test this:  Download this driver --> click here and place it in your documents. Right-click on --> Samsung-WinAll-USB-2.17.16.0-drp.zip Select --> 7Zip Choose --> extract to "\" Go to the device manager. Right-click on the device --> unknown Update driver Browse my computer ...... Choose from a list of drivers... Provided disk Browse Go to your documents Go to the unzipped driver folder --> Samsung-WinAll-USB-2.17.16.0-drp Folder --> Samsung Folder --> WinAll Folder --> USB Folder --> 2.17.16.0 Select the file --> ss_conn_usb_driver.inf and OK Restart    if you have any questions...  @+ -- the radiation level is higher at the employment office than in Chernobyl.

sjc57410 · Answer

Good evening Billmaxime, I made it to the last line: ss_conn_usb_driver2.inf but there is no OK and I couldn't go any further. So, Windows didn't install it.. By clicking more, I even found Notepad, but that's where it stops.. And yet, I wasn't far off. Just for a missing OK.... I admire your perseverance and patience and I thank you from the bottom of my heart. And now.... what am I going to do... sang Gilbert Bécaud.... See you later!

billmaxime · Answer

re  I had a similar problem to yours with a friend's smartphone  A Wiko whose model I don't remember, with a Lenovo PC (running W8.1) whose model I also don't remember  I tested his Wiko on 2 of my PCs, and it worked right away (smartphone recognized on my PCs, access to the DCIM folder, etc...)  I "migrated" the PC to W10 for him, and he still can't connect his Wiko to the PC....  I don't know why it's not working  @+  -- The radiation level is higher at the employment center than at Chernobyl

sjc57410 · Answer

Good evening billmaxime  Yay!!! I did it!!! I went back to the Device Manager and simply right-clicked to reinstall the driver and... Windows reinstalled it for me! I just recovered all my photos, my wife, children, and grandchildren, and I saved them on my computer. Now I'm going to talk to one of my sons-in-law who puts all his photos in the cloud to avoid losing them. In the meantime, billmaxime, I don't know how to thank you for all the help you've given me these past few days. Because I don't kid myself: it's you who gave me the key to open it, and all I had to do was "fiddle" with the lock for it to open.  A big thank you to you!  And maybe see you another time...  sjc57410

billmaxime · Answer

Hello   No worries about the help, we were happy to assist :)   Best wishes   See you later   --  The radiation level is higher at the job center than in Chernobyl

Driver on sys. 32, Win 8.1

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