Driver on sys. 32, Win 8.1

re

I had a similar problem to yours with a friend's smartphone

A Wiko whose model I don't remember, with a Lenovo PC (running W8.1) whose model I also don't remember

I tested his Wiko on 2 of my PCs, and it worked right away (smartphone recognized on my PCs, access to the DCIM folder, etc...)

I "migrated" the PC to W10 for him, and he still can't connect his Wiko to the PC....

I don't know why it's not working

@+

--
The radiation level is higher at the employment center than at Chernobyl

Hello
You can try this: https://developer.samsung.com/android-usb-driver

Don’t forget to unlock (home screen) your Samsung before connecting it.

Cheers
--
___________
If the answer helped you, a little click on the thumbs up is great... If it's resolved, that’s perfect.
May the one who has never opened a user manual throw the first mouse ;-)

Good evening, thank you for your help and promptness, but the previous version of this driver was already installed - the computer told me - yet I still installed the latest version.
Unfortunately, that did not change anything. On the "devices and printers" panel, the laptop appears under Samsung Android, but not specified. Unknown device. Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or corrupted. (Code 19). Additionally, there are issues with detected PnP devices.
So, if you have any other ideas, I am open to suggestions... But in the meantime, thank you for trying; it was still worth doing...
THANK YOU !!!!!

Hello

Test this for code 19: --> click here

Right-click on the default device in Device Manager --> Uninstall

Then, in the menu bar (at the top of the page), click on Action --> Scan for hardware changes

See what happens with the device

If it doesn't work, provide the device ID --> click here

PS: the first line is enough, post it via copy/paste in your response

@+

--
The radiation level is higher at the employment center than in Chernobyl.

Hello Billmaxime,
I’m sorry for the late response, but I have health issues (not COVID!), multiple disabilities and wheelchair, which kept me away from home for a few days.
First of all, thank you for your kind offer of help.
I have tried everything, downloaded the latest driver from Samsung, but I can't install it. It seems that some "junk" in the phone is blocking it. That being said, when I ask Windows to repair, it tells me there is a problem with the PnP devices.

I’m pasting what I found, but Windows tells me: "unknown device";

USB\VID_04E8&PID_6860&REV_0400&MS_COMP_MTP&SAMSUNG_Android
USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android
USB\SAMSUNG_MOBILE&MS_COMP_MTP&SAMSUNG_Android
USB\SAMSUNG_MOBILE&MI_00
USB\Vid_04E8&Pid_6860&MI_00
USB\Vid_04E8&Pid_6860&Class_06&SubClass_01&Prot_01
USB\SAMSUNG_MOBILE&Class_06&SubClass_01&Prot_01

Can you do anything about this???

Looking forward to hearing from you, with my thanks.

Hello
If your Samsung is "synchronized" with the cloud (Google Drive or OneDrive, depending on what you use, Gallery or Google Photos), you can find your photos using a browser on your PC. The page is either https://www.google.com/photos/about/ or https://onedrive.live.com/.
See you soon
--
___________
If the answer helped you, a little click on the thumbs up is great... Resolved is perfect.
Let him who has never opened a user manual throw the first mouse ;-)

Good evening Macintosh,

Unfortunately, my Samsung was not synced, neither to one nor the other. Honestly, I didn't even know that was possible... it's true that I'm quite a novice in this area...
But I find it kind of you to have tried to help me, and I sincerely thank you for that. Too bad for me. Maybe next time...
Sincerely

Have a good evening and thank you again.

Hello

Driver on 32-bit system, Win 8.1

Is the PC running W8.1 32-bit?

If so, do the following:

1) Download 7zip to your desktop --> click here

Run it as administrator (right-click) to install

2) Download this driver --> click here
and place it in your documents.
Right-click on --> Samsung-WinAll-USB-2.17.16.0-drp.zip
Select --> 7Zip
Choose --> Extract to "Samsung-WinAll-USB-2.17.16.0-drp\"
Go to Device Manager.
Right-click on the device --> of Samsung J5
Update driver
Browse my computer ......
Choose from a list of drivers...
Have disk
Browse
Go to your documents
Go into the extracted driver folder --> Samsung-WinAll-USB-2.17.16.0-drp
Folder --> Samsung
Folder --> WinAll
Folder --> USB
Folder --> 2.17.16.0
Select the file --> ssudbus.inf and OK
Restart

3) Connect your Samsung and see what happens

@+

 

---

Hello Billmaxime,
Unfortunately not! My PC is 64 bits. Does that make a difference???
While waiting for your response, I will still try what you advised me.
Thank you in advance!
Best regards

Hello

I'll still try what you recommend.

Wait, I'll give you the driver for 64bit

Is the PC running W8.1?

@+

--
The radiation level is higher at the unemployment office than at Chernobyl.

Yes! Windows 8.1 64 bits

re

remove the driver I asked you to download in my previous message --> to the recycle bin :)

Download this driver --> click here
and put it in your documents.
Right-click on --> Samsung-WinAll-Classic-25_escape-drp.zip
Select --> 7Zip
Choose --> extract to "Samsung-WinAll-Classic-25_escape-drp\"
Go to Device Manager.
Right-click on the device --> of the Samsung J5
Update driver
Browse my computer ......
Choose from a list of drivers...
Have Disk
Browse
Go to your documents
Go to the unzipped driver folder --> Samsung-WinAll-Classic-25_escape-drp
Folder --> Samsung
Folder --> WinAll
Folder --> Classic
Folder --> 25_escape
Select the file --> ssudbus.inf and OK
Restart

then, plug in your Samsung and see what happens



if you have any questions...

@+

Good evening Billmaxime,

I wrote to you over an hour ago, but the text was lost when I tried to send it. So, I'll keep it short. I followed your instructions, but it didn't change anything.
My phone is being used as a modem and Windows determines that the device is up to date; but when I plug in the phone, nothing changes. I should mention that I did manage to get to the driver, but I couldn't find the ssudbus.inf folder. If it weren't for all these photos on this phone, I would have thrown it in the trash a long time ago...
Billmaxime, I sincerely thank you for all the work you put in to help me, unfortunately in vain. Now, I don’t know what to do...

Please accept my warmest thanks and my most cordial greetings.

sjc57410

Hello

with the phone plugged into the PC, do this:

click on the Windows+R keys

in the window that opens, type or copy/paste --> devmgmt.msc , and click OK

the device manager will open, take 1 screenshot via Cjoint --> click here

if you have any questions...

@+

--
the radiation level is higher at the employment center than at Chernobyl

Hello Billmaxime,
Thank you for your consistency and your work. I have posted a screenshot on cjoint.com, as you asked me to.
Looking forward to hearing from you.
Best regards.

Désolé, mais je ne peux pas accéder aux liens ou aux contenus externes. Si vous avez un texte spécifique que vous souhaitez que je traduise, n'hésitez pas à le partager ici.

salut

donne l'identifiant du périphérique inconnu --> clique ici

PS: la 1ère ligne suffit, poste la via 1 copier/coller dans ta réponse

exemple --> PCI\VEN_14E4&DEV_1690&SUBSYS_80001025&REV_01

si tu as des questions...

@+

--
le taux de radiation est plus élevé au pôle emploi qu'à Tchernobyl

Hello billmaxime,
I copied everything that was in the details, as I don't know which is the correct driver. I hope this will not inconvenience you and that you will find your way around....

USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&75AE529&4&0000
USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_Android
USB\SAMSUNG_MOBILE&MS_COMP_MTP&SAMSUNG_Android
USB\SAMSUNG_MOBILE&MI_00
USB\Vid_04E8&Pid_6860&MI_00
USB\Vid_04E8&Pid_6860&Class_06&SubClass_01&Prot_01
USB\SAMSUNG_MOBILE&Class_06&SubClass_01&Prot_01

I look forward to hearing from you and thank you

Best regards

sjc57410

Hello

test this:

Download this driver --> click here
and place it in your documents.
Right-click on --> Samsung-WinAll-USB-2.17.16.0-drp.zip
Select --> 7Zip
Choose --> extract to "\"
Go to the device manager.
Right-click on the device --> unknown
Update driver
Browse my computer ......
Choose from a list of drivers...
Provided disk
Browse
Go to your documents
Go to the unzipped driver folder --> Samsung-WinAll-USB-2.17.16.0-drp
Folder --> Samsung
Folder --> WinAll
Folder --> USB
Folder --> 2.17.16.0
Select the file --> ss_conn_usb_driver.inf and OK
Restart



if you have any questions...

@+
--
the radiation level is higher at the employment office than in Chernobyl.

Good evening Billmaxime,
I made it to the last line: ss_conn_usb_driver2.inf
but there is no OK and I couldn't go any further.
So, Windows didn't install it.. By clicking more, I even found Notepad, but that's where it stops.. And yet, I wasn't far off. Just for a missing OK....
I admire your perseverance and patience and I thank you from the bottom of my heart.
And now.... what am I going to do... sang Gilbert Bécaud....
See you later!