Issue with receiving certain Bouygues TV channels
Panache5488
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MARCO68 -
MARCO68 -
Hello everyone, my situation may seem trivial, but I assure you that I can't find an answer to my problem.
Let me explain, I have been with Bouygues Telecom since August 2021, I have fiber, and until now, I have had no connection issues either with the TV or other devices (PS4, tablets, connected printers...)
My problem for the past few days is the non-reception of certain TV channels (TF1, C8, BFMTV,...) However, some other channels work perfectly.
I have performed many basic troubleshooting steps (resetting the box, the TV decoder, ...)
I contacted Bouygues support who keep making me redo the basic troubleshooting steps, but they do not provide any other solutions.
It's worth noting that I am connected via Ethernet.
A strange thing about this problem is that when I switch to WiFi, I receive all the channels, and when I switch back to Ethernet, I have the reception problem with the channels mentioned above in my message.
Following this observation, I tried changing my Ethernet cable => No results.
My PS4 is connected to the same Ethernet network and I have an excellent connection without any interruptions.
Yes, some might tell me to stay on WiFi if it works on WiFi. But I would like to declutter my WiFi network as I already have many devices connected to it. And since I have the option to connect my decoder via Ethernet, that's the connection method I would like to keep in place.
Do you have any ideas about the origin of this problem?
Thank you in advance for your responses.
Let me explain, I have been with Bouygues Telecom since August 2021, I have fiber, and until now, I have had no connection issues either with the TV or other devices (PS4, tablets, connected printers...)
My problem for the past few days is the non-reception of certain TV channels (TF1, C8, BFMTV,...) However, some other channels work perfectly.
I have performed many basic troubleshooting steps (resetting the box, the TV decoder, ...)
I contacted Bouygues support who keep making me redo the basic troubleshooting steps, but they do not provide any other solutions.
It's worth noting that I am connected via Ethernet.
A strange thing about this problem is that when I switch to WiFi, I receive all the channels, and when I switch back to Ethernet, I have the reception problem with the channels mentioned above in my message.
Following this observation, I tried changing my Ethernet cable => No results.
My PS4 is connected to the same Ethernet network and I have an excellent connection without any interruptions.
Yes, some might tell me to stay on WiFi if it works on WiFi. But I would like to declutter my WiFi network as I already have many devices connected to it. And since I have the option to connect my decoder via Ethernet, that's the connection method I would like to keep in place.
Do you have any ideas about the origin of this problem?
Thank you in advance for your responses.
1 answer
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Hello,
I've been experiencing the exact same problem for several days (I'm in Haut-Rhin). I'm also using Ethernet. I've done all the reboots, checked the cables, nothing. I called support yesterday and they had me do a whole series of checks. After 30 minutes, the call was cut off. Since then, no callback, no news. And the problem is still there. Apparently, I have 0.7 Gb/s in total bandwidth, so that's sufficient.
I hope to have a solution within a few days, otherwise I will change my ISP. Too bad.
Best regards.