Issue with Google Play Store on Galaxy Tab 2 tablet

Liliane Boemare Posted messages 31 Registration date   Status Membre Last intervention   -  
Liliane Boemare Posted messages 31 Registration date   Status Membre Last intervention   -
Hello,
I have a tablet from 2013 that is having issues with the Play Store. I am trying to install the Deezer app, but an error message appears. This message actually shows up with any app I wish to install. I go to my apps, but nothing changes. Maybe this tablet is too old; if you could advise me on this matter, I would greatly appreciate it.
Here is the error message:
https://www.cjoint.com/c/LBwqJms4NcL
Maybe see you soon.

2 réponses

ondine
 
Hello

Indeed, your tablet is old; it must be running Android 4.2.2, and increasingly more apps require at least a minimum version of Android, for example, version 5, 6, or 7, etc.
You say any app, well go to settings then applications, find your Google Play Store app and clear the data. Sometimes, it’s also enough to delete your Google account, restart your tablet, and then add your account back.
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Liliane Boemare Posted messages 31 Registration date   Status Membre Last intervention   23
 
You are amazing, it worked like a charm, thank you again a thousand times!!

I would like to ask you for another piece of information, I signed up many years ago with my name, I would like to replace it with a nickname, is that possible?
Maybe see you soon.
0
ondine
 
I don’t know if you can change it, but you can ask the moderators.

Here and you click on the list of moderators..

https://www.commentcamarche.net/infos/25879-forum-ccm-mode-d-emploi-qui-sont-les-moderateurs/
1
Liliane Boemare Posted messages 31 Registration date   Status Membre Last intervention   23
 
Thank you, Ondine.
I just contacted a moderator as you advised, thank you again very much for your help.
Have a good afternoon anyway despite the bad atmosphere since this morning!!
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