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I can no longer open Google Play Store.

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shtrumphette Posted messages 171 Status Member -  
 techer -
Hello, I’ll explain my problem: I have a Samsung Galaxy GT-S5360, Android version 2.3.6. I can no longer open Google Play Store; I get a white screen and when I try to download an APK from the internet, I can't either, it sends me a message "authentication error. Google Talk was unable to establish a connection. If it's a Google Apps account, check that the Chat service is enabled for this account." For a while now, I've noticed that I always had the connection icon appearing in the bar at the top of the screen and my phone had become very slow to respond to commands. I reset my phone to factory settings, then I reconnected to my Gmail account. At first, the Google Play Store worked, then again it stopped. So I still have this connection problem, but in addition, since I reset my phone, it's impossible to reload the applications I had. Could you please help me figure out where the problem is and how I can get out of this? Looking forward to your reply.

Configuration: Windows / Chrome 51.0.2704.103

3 answers

  1.
    Lbcg36 Posted messages 422 Status Member 38
     
    Your version of Android is very old...
    Still, try to do this:

    Go to your phone’s Settings
    Then, in the About phone section (usually at the bottom)
    Press Software updates

    --
    The problem is easy to solve if you enter the right words in the right boxes of the browser.
    8
    1. techer
       
      Hello, my Google Play won't open. Every time I try to open it, it shows a blank page for 2 seconds and then nothing happens. I can't update anything because of this. Can you please help me?
      0