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Softwaremypc Sliema Charge

mamyclau -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -
Hello,

an amount of 55.98 has been debited from my account by softwaremypc.com Sliema

but I absolutely have no idea what it is, I tried to find out how to cancel because I'm quite afraid that it might be a subscription, but I am always cautious and never sign anything without knowing
I have purchased products online and I have given my bank details, maybe they have been misused

Can someone tell me how to cancel and also how to get a refund

Thank you in advance
Sincerely

8 answers

  2.
    brucine Posted messages 24846 Registration date   Status Member Last intervention   4 169
     
    Hello,

    softwaremypc.com is, as indicated below, a site based in Malta and somewhat shady.

    The site has a procedure to check what one has "purchased" and should be taken with a grain of salt.

    https://softwaremypc.com/

    Rather than a credit card hack, it is likely a dubious site where you made purchases very recently and which "on the side" offers to download a fake "free" software (actually a trial), and the non-exhaustive list on the site in question can guide you (check in the control panel which new software is installed); you should also be able to trace the culprit by revisiting the sites where you recently made purchases and where you might occasionally find a parasitic clickable link not corresponding to what you actually bought.

    This type of payment is generally not iterative; refunds appear to be very random although you can also reasonably attempt to reach out to the software publisher if you know them (see the site as well) but the bank will argue that there was no diversion of the credit card code but that this code was indeed actively entered by the account holder.
    2
  3. Rom
     

    Hello,

    I know that CCleaner or PC HelpSoft is charged under the name of SoftwareMyPC; it all depends on the bank settings, as noted in one of the emails from these two software programs.

    1
  4. flocon
     
    Hello,

    Here is a letter that may help you remember the site or sites you visited.
    For me, it concerns the purchase of the PC CLEANER software and their support: ***@*** or ***@*** or simply PC HELPSOFT

    Xxxxxx
    Xxxxxx
    xxxxxx

    April 5, 2022

    To Zendesk
    266 Pl. Ernest Granier
    34000 Montpellier
    RECOMMENDED LETTER AR
    Subject:
    1/ Request for a refund of 99 Euros (credit card charge from 03/24/2022) - online purchase
    CB SOFTWAREMYPC.CO INVOICE 240322 (on bank statement)
    2/ Request to stop direct debits from my bank account

    Dear Sir or Madam,
    On 03/24/2022, I visited the PC CLEANER website and intended to purchase a lifetime license for 99 Euros.
    Immediately, I realized that the commercial offer lacked clarity, as in addition to this license, a monthly subscription was required to obtain a license number to activate the software.
    At first, I was redirected to a phone number to contact.... Here, they take control of your PC and inform you that your PC is infected and that you need to pay a considerable sum to clean your PC. I then asked the representative who took control of my PC how I could simply request the activation of the lifetime license I paid for... I was again asked to contact ZENDESK support, which then informed me of an additional monthly subscription to obtain the license key.
    But the icing on the cake is that my PC has been experiencing enormous operational difficulties after this remote access to my PC.
    I realize that this is a real scam.
    I have attached to this letter the email exchange I had with your malicious subcontractors... And, as luck would have it... No more response to my refund request.
    I ask you to take the necessary steps regarding my request for a product refund and possibly the monthly subscription fees that could be added to this dishonest offer.
    Furthermore, I have looked online, and many consumers are facing unjustified charges:
    “CB SOFTWAREMYPC.CO”
    Looking forward to your response

    Sincerely
    XXXXX
    0
  6. dany
     
    Hello, I was scammed yesterday for two amounts of €29.90. My bank doesn't want to do anything about it, and I was also scammed by the company softwaremypc.com in Sliema.
    0
  7. Oscar
     

    Hello everyone,

    The letter above (Mr. A Zendesk) is a very accurate description of what just happened to me. Therefore, I wonder about the neutrality of the company PC HELPSOFT. If that were the case, how long can they still act? For me, the damage amounts to €149, and the PC CLEANER has of course not been delivered to me...

    Have a nice day

    0
  8. victime13
     

    Report the scam to your bank in order to process the refund of the improperly deducted amount.

    Indicate the scam website, the date of deduction, and the amount to be refunded.

    Sincerely

    Nordom

    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       

      Hello,

      Three years later... little chance that the bank will follow up.

      0