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My Dell logo is no longer showing on my screen.

DJMarc Posted messages 8 Registration date   Status Member Last intervention   -  
DJMarc Posted messages 8 Registration date   Status Member Last intervention   -
Hello,

I have just acquired a Dell Precision T7610 with 2x Xeon E5-2650 v2 @ 2.60GHz, 2601 MHz, 8 core(s), 16 logical processor(s), 64 gigs of DDR3 RAM, and an Nvidia Quadro 4000 (2 DisplayPort outputs and one DVI)

As I saw on the Dell website, it was necessary to urgently update to Dell Inc. A18, 11-09-19.

Since that moment, I no longer have the Dell logo and therefore access to the BIOS that appears on my screen at startup, but my operating system starts up perfectly and displays normally on my screen and operates as usual.

I have already replaced the graphics card with one that has a VGA output, I used an old monitor that only has a VGA output, but nothing works.

I removed my BIOS battery for 2 days; the BIOS does not reset, but I know that the BIOS, even if it doesn't appear, works because if I press F2, the computer shuts down and the diagnostic LEDs 1, 2, 3 are solidly lit, which indicates a potential video procedure issue that starts before the card is recognized, according to a document that details all the faults that the LEDs can display for diagnostics

I believe the problem lies solely with the BIOS that needs to be reset to its default settings.

But even if I flash my BIOS in Windows 10, it loads the BIOS properly, as evidenced by the progress bar, but nothing happens.

I know this is a lengthy explanation, but I hope you can help me.

Thank you in advance for your assistance.

14 answers

  1.
    MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    Hello, 

    I just acquired a Dell Precision


    New PC? , check directly with DELL

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  2. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Hello MisteryBean

    Second-hand.

    Thank you for your message

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    DJMarc
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  3. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 486
     
    During this urgent update, via the Dell utility I suppose, was there a BIOS update itself?
    If Windows starts, that's already a good thing.
    It seems that the Fast Start is causing the problem and bypassing the BIOS loading screen.
    Maybe take a look here (in English). One lead, at least.

    Or another lead is the Secure Boot:
    A BIOS reset as described in this thread should solve your problem:

    Power off and unplug
    Press/hold power button for ~15 sec
    Open case and remove motherboard battery
    Press/hold power button for ~30 sec
    Reinstall the battery (right-side-up!)
    See if it boots now with only mouse, monitor, and keyboard connected

    The complete page.
    Best regards

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  6. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Hello madmyke, macbernic,

    For madmyke, I have already disabled Fast Boot.

    Here’s the procedure I followed to reset the CMOS:

    1. Turn off the computer and disconnect the power cable from the computer.
    2. Remove the computer cover. For model-specific information, refer to the User Manual for your Dell desktop computer.
    3. Locate the password jumper (PSWD) with 2 pins on the system board.
    4. Remove the 2-pin jumper plug.
    5. Locate the CMOS jumper with 2 pins labeled RTCRST on the system board.
    6. Move the 2-pin jumper connector from the password jumper to the CMOS jumper pins.
    7. Reconnect the power cable to the computer and wait 10 seconds for the CMOS to clear.
    8. Disconnect the power cable from the computer.
    9. Move the 2-pin jumper connector back to the password jumper.
    10. Replace the computer cover. For model-specific information, refer to the User Manual for your Dell desktop computer.
    11. Reconnect the power cable to the computer and turn it on.

    For macbernic, I don't know how to do this procedure (I have already tried), I don't have access to the different screens of this procedure and therefore not to the BIOS menus.

    A big thank you to both of you for your valuable help.

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  7. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    Hello,

    Try this just in case:

    => From the Windows desktop
    => Press the shift key (the arrow pointing up above the ctrl key in the bottom left)
    => While holding it down, restart the PC
    => You'll arrive at the startup options, release shift
    => Look in the options if you find:
    Change UEFI Firmware Settings
    => If yes, click on it and you should restart into the BIOS

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  8. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Hello MysteryBean,

    I don't have access to these screens in the procedure and my PC shuts down with diagnostic LEDs 1, 2, and 3 lit solidly.

    Thank you for your help.

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    DJMarc
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  9. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    Are you saying that when the PC restarts, it powers off with the LEDs lighting up?

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  10. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Re, MisteryBean,

    Yes, it's like I was pressing F2 at startup.

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  11. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    RE_

    Try to see HERE if the lights match and see what

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  12. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Hi again,

    The diagnosis for my 3 warning lights being on:

    Indicates an automatic system activity preceding video initialization.

    Which I believe is causing my problems.

    Thank you for your patience.

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    DJMarc
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  13. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     
    RE_

    HERE, it states (this concerns servers but the solution may be similar): 

     POV indicates an automatic system activity preceding video initialization.

     Clear the NVRAM.
     Ensure that all disks are properly connected.
     Remove all external devices and expansion cards. Replace each device one at a time until the faulty device is identified.
     Replace the motherboard if all expansion devices seem to be functioning.


    You might want to disconnect everything connected to the tower except the keyboard and mouse.

    Otherwise, what version of Win10 do you have? Have you tried reverting to a restore point from before the issue?

    Restore:
    => Windows + R keys
    => Type rstrui and confirm with OK

    Win10 version:
    => Windows + R keys
    => Type winver and confirm with OK
    => Provide the second line

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  15. DJMarc Posted messages 8 Registration date   Status Member Last intervention  
     
    Good evening MisteryBean,

    I'll take a look at that tomorrow.

    Thank you.

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    DJMarc
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