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Showroom privé package not received

Anouch-86 Posted messages 3 Status Member -  
showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention   -
Hello,
I haven't received a package from showroom privé. It was supposed to be delivered to my home on November 29th. The package should be delivered by GLS and according to my tracking, the package has apparently been shipped from the site but has not yet been handed over to GLS and it shows as being in preparation. What steps should I take?
Thank you in advance for your response!

2 answers

  2.
    showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention  
     
    Hello,

    I am sincerely sorry to hear that you still have not received your order.

    I apologize for this waiting time.

    In order to assist you better and discuss it directly, please send me your order number.

    Ayoub
    0
    1. Anouch-86 Posted messages 3 Status Member
       
      Here is the order number n
      244584362
      0
      1. showroomprive_serviceclients Posted messages 782 Registration date   Status Member Last intervention   > Anouch-86 Posted messages 3 Status Member
         
        Hello Anouch,

        I acknowledge receipt of your order number and thank you for it.

        I inform you that I have taken your complaint into account and confirm that you will be contacted to follow up on your request.

        Ayoub
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    2. Anouch-86 Posted messages 3 Status Member
       
      Hello
      I am reaching out to you regarding the delivery issue of my package
      Thank you for getting back to me. I am looking forward to your response.
      Best regards, Anouch
      0