Remove hard of hearing subtitles Sony Bravia

Michel -  
MPMP10 Posted messages 46984 Registration date   Status Membre Last intervention   -
Hello,

How to remove the audio description (the voice that comes on every time we exit and return to the show) on a Sony Bravia television!

PS the yellow, blue, red, and green buttons do not seem to work on the remote control.

Very discouraging!!

Thank you!

2 réponses

Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Hello,
Check on the remote control if there is a button "" AD " (=Audio Description)
At my place, this button is at the bottom, last line in the center

I call a cat a cat *
     *in French in the text
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MPMP10 Posted messages 46984 Registration date   Status Membre Last intervention   18 842
 
Hello,
Check the SUBTITLE (CC) button on the remote if you have it...
If not, you can reset the TV if the problem persists.
https://www.sony.fr/electronics/support/articles/00127853
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Michel
 
It is not for the hearing impaired; it is not the text that appears but rather a voice that explains the scene to the visually impaired. This voice continuously returns when changing channels. I spent an hour on the phone with a guy from Sony and it still doesn’t work. The TV is very close to being returned to the store!! We surely need to find another way because using the decoder remote, the voice keeps coming back.

Thank you!
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Michel
 
Hello

I've tried this with all the HDMI inputs 1-2-3-4 and it always says function not available for the current input. The same goes for the audio button! The TV is on the verge of being returned to the store. I spent over an hour on the phone yesterday with a guy from Sony and it's still not working!

Thank you and have a good day.
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MPMP10 Posted messages 46984 Registration date   Status Membre Last intervention   18 842 > Michel
 
You can reset the TV before returning it to the store.
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Michel > MPMP10 Posted messages 46984 Registration date   Status Membre Last intervention  
 
The decoder and the TV have been reset 3 times since yesterday, it's quite discouraging. A good old user manual would surely do the job but they no longer provide one.
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MPMP10 Posted messages 46984 Registration date   Status Membre Last intervention   18 842 > Michel
 
What is the exact model number of this television?
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