Counterfeiting on showroom

Flave -  
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention   -
I received Chevignon puffer jackets yesterday afternoon and I had this kind of puffer jacket years ago, so I know this product well.
There's no need to go to the store to see that these jackets are fake, poor stitching, no feathers inside, chrome button instead of the color of the jacket, cheap interior label sewn like a child’s, in short, a total disaster.
Can I file a complaint for fraud?
Thank you for your responses.

3 réponses

foulq Posted messages 1584 Registration date   Status Membre Last intervention   397
 
Hello,
Your case is not unique...

https://forums.commentcamarche.net/forum/affich-37028648-showroom-prive-a-bannir

--
foulq.
It's astonishing how many people ask for help and don't know how to say thank you.

Windows 10, Brave.
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bazfile Posted messages 58431 Registration date   Status Modérateur Last intervention   20 245
 
Hello,
Contact the Showroomprivé representative present on CCM and don't forget to provide your order number:
https://forums.commentcamarche.net/profile/user/showroomprive_serviceclients
Also see:
https://www.commentcamarche.net/infos/25867-messagerie-privee-mp/
AND
https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/mediation-de-la-consommation

bazfile
Moderator/Contributor security.
a hello, a response, a thank you are always appreciated.
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showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Flave,

I am sincerely sorry to hear that your down jacket has not met your expectations.

I regret that you feel this way.

Indeed, the quality of our supply is at the core of our concerns.

We work closely with our suppliers. Therefore, we systematically monitor the origin and quality of each product sold on our site.

In order to best assist you and discuss this matter personally, please send me your order number.

Ayoub
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