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Impossible to print a PDF file

IzA1 Posted messages 39 Status Member -  
_Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   -
Hello,

I just downgraded my MAC from version 10.14.6 which was on Catalina to Mojave because it wasn't powerful enough and was way too slow.

The speed is good now but I have a problem with my printer: it prints normally but on one invoice (which is important!) an error message says: unable to open "private/var/spool/cups/tmp/0029b61a8a2ef".

I reset the system with this page:https://support.apple.com/fr-fr/guide/mac-help/mh14001/10.14/mac/10.14 but without success....

Thank you for your help.
IzA1

Configuration: Macintosh / Safari 14.1.2

4 answers

  1.
    _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135
     
    Hello,

    Have you resolved your issue or is it still ongoing?

    Ritchi
    0
  2. IzA1 Posted messages 39 Status Member 1
     
    It's still relevant Ritchi, can you help me please?
    Thank you!
    IzA1
    0
  3. _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135
     
    Good evening,
    If you have an HP printer, then try doing what is proposed HERE
    (page found by typing this in my search engine:
    "private/var/spool/cups/tmp" macos

    Ritchi
    0
    1. IzA1
       
      Ritchi but I have an Epson XP 425: how to do?
      Thank you for your help
      IzA1
      0
      1. dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370 > IzA1
         
        Hello,

        Maybe a silly question, which software do you use to open your PDF? If it's Adobe Reader, try using Preview, which is located in your applications folder.

        P.S.: I have this problem with Adobe Photoshop, hence my thought.
        0
  4. _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135
     
    Hello and thank you Dédé for this lead to Adobe which allowed me to find this solution that IzA1 will need to test:
    (read HERE - message from josem26408392 dated "Jun 30, 2019")

    " 
    It's probably not the most "technological" solution, but it worked for me: save the file that won't print under the format "Adobe PDF files, optimized" and then print from this new file
    "

    To be tested
    Ritchi
    0
    1. dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370
       
      Hello Ritchi, and thank you for this solution, which I will try at some point, even though I use Easy Photo Print, provided with the Canon printer that goes along with it.

      P.S.: I tried it, saving as you said with Photoshop instead of PDF, and... it works! Good to know.
      Thank you Richard ;-) I hadn’t bothered to look for it since I had an alternative solution.
      0
      1. _Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135 > dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention  
         
        Thank you for this experiment and it's great that it allows us to bypass this problem.
        Have a nice evening!
        0