Reset issue

Solved
FR-Asgeir Posted messages 4 Status Membre -  
Darkrules Posted messages 1 Status Membre -
Hello. After a faulty driver that refreshed the desktop every 6 seconds, I reset my computer. The problem is that when starting up, the language and time zone selection page opens, I click on "Next," a new page opens and says that there is a problem preventing my PC from working and that an update will fix the issue. The LAN cable is plugged in and functional, I click on next, there's a first loading screen "please wait" then suddenly a white flash, a second loading screen "please wait" and then it restarts and returns to the language and time zone selection.

Being on a Lenovo desktop, I've tried everything: "Fn+f2," "Fn+f1," "f11," and even repeatedly pressing "f8" as indicated on some forums and nothing works, no BIOS opens. As a novice, my knowledge is limited to basic resets, etc., and without access to the desktop, no diagnostics suggested on other forums work.

If anyone has a solution, I’m all ears.

4 réponses

billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
Hello

a new page opens and says that a problem is preventing my PC from working

what message do you see on this page?

@+

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the radiation level is higher at the employment office than at Chernobyl
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FR-Asgeir Posted messages 4 Status Membre
 
This blue page says precisely:

"Why did my PC restart?

A problem is preventing your PC from working, but we believe an update will solve it. To perform the update, please follow these steps:
1. Make sure your PC is plugged in
2. If you are using Wi-Fi, select Next and follow the instructions to connect to a Wi-Fi network
3. If you are not using Wi-Fi, plug in a network cable to connect to a wired network, and then select Next
4. Once you are connected, select Next to start the update installation."



No error code, otherwise I would have centered my research on that initially.
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billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

ok, and you can't go back in the reset? (click on back)

I think you'll have to reinstall W10

@+

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the radiation level is higher at the unemployment office than at Chernobyl
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FR-Asgeir Posted messages 4 Status Membre
 
No, I can't do anything more, and since access to the BIOS isn't working either, I don't know how to perform a complete format.
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Darkrules Posted messages 1 Status Membre 1
 

I have the same thing, could you help me ????

1
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

for access to the BIOS, check this page --> click here

to install W10, you need 1 USB key of 8GB and 1 other PC to download the W10 ISO image if your PC is not working anymore

@+

--
the radiation level is higher at the unemployment office than in Chernobyl
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FR-Asgeir Posted messages 4 Status Membre
 
After many restarts, a new page has opened up offering me a new reset. Thank you so much for your answers.
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billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 


You're welcome :)

See you later

--
The radiation level is higher at the employment center than at Chernobyl.
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