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Reset issue

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FR-Asgeir Posted messages 4 Status Member -  
Darkrules Posted messages 1 Status Member -
Hello. After a faulty driver that refreshed the desktop every 6 seconds, I reset my computer. The problem is that when starting up, the language and time zone selection page opens, I click on "Next," a new page opens and says that there is a problem preventing my PC from working and that an update will fix the issue. The LAN cable is plugged in and functional, I click on next, there's a first loading screen "please wait" then suddenly a white flash, a second loading screen "please wait" and then it restarts and returns to the language and time zone selection.

Being on a Lenovo desktop, I've tried everything: "Fn+f2," "Fn+f1," "f11," and even repeatedly pressing "f8" as indicated on some forums and nothing works, no BIOS opens. As a novice, my knowledge is limited to basic resets, etc., and without access to the desktop, no diagnostics suggested on other forums work.

If anyone has a solution, I’m all ears.

4 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    Hello

    a new page opens and says that a problem is preventing my PC from working

    what message do you see on this page?

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. FR-Asgeir Posted messages 4 Status Member
       
      This blue page says precisely:

      "Why did my PC restart?

      A problem is preventing your PC from working, but we believe an update will solve it. To perform the update, please follow these steps:
      1. Make sure your PC is plugged in
      2. If you are using Wi-Fi, select Next and follow the instructions to connect to a Wi-Fi network
      3. If you are not using Wi-Fi, plug in a network cable to connect to a wired network, and then select Next
      4. Once you are connected, select Next to start the update installation."



      No error code, otherwise I would have centered my research on that initially.
      0
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    ok, and you can't go back in the reset? (click on back)

    I think you'll have to reinstall W10

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
    1. FR-Asgeir Posted messages 4 Status Member
       
      No, I can't do anything more, and since access to the BIOS isn't working either, I don't know how to perform a complete format.
      0
    2. Darkrules Posted messages 1 Status Member 1
       

      I have the same thing, could you help me ????

      1
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    for access to the BIOS, check this page --> click here

    to install W10, you need 1 USB key of 8GB and 1 other PC to download the W10 ISO image if your PC is not working anymore

    @+

    --
    the radiation level is higher at the unemployment office than in Chernobyl
    0
    1. FR-Asgeir Posted messages 4 Status Member
       
      After many restarts, a new page has opened up offering me a new reset. Thank you so much for your answers.
      0
  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     


    You're welcome :)

    See you later

    --
    The radiation level is higher at the employment center than at Chernobyl.
    0