View original (French)

Incompatible printhead HP B110a

cristal5154 Posted messages 3 Status Member -  
 Herve55 -
Hello,
since I changed some cartridges (still using original HP cartridges), my printer won't restart. The message "ink cartridge incompatible" is displayed? I took out the print head, cleaned it with glasses wipes, but nothing helps. I'm thinking it might be a reset issue with the printer? But how do I do that?

2 answers

  1.
    cristal5154 Posted messages 3 Status Member 1
     
    Thank you for your response,
    After checking the 4 cartridges (purchased in the same pack), the black one is marked made in Malaysia and the 3 color ones made in China...
    I was leaning more towards a software bug at the time of replacement, as it seems like the printer is stuck, no matter what I do, as soon as I close the lid, the screen displays "the installed head should not be used with this printer or is damaged..." But without taking the time to do any checks! And as a result, no function is usable, and it's the same on the computer.
    1
    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      The place of manufacture is not important; the zone information is inscribed in the chip of the cartridge...
      If you put back the old cartridges, do you get the same message?
      0
      1. cristal5154 Posted messages 3 Status Member 1 > contrariness Posted messages 17903 Registration date   Status Member Last intervention  
         
        too late, I threw them away!
        0
    2. Herve55
       

      Have you solved the problem? Unfortunately, I have the same one.

      0
  2. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    Do your cartridges come from the same country zone?
    There are 3 or 4 country zones... Cartridges purchased in Asia will not work in the USA or Africa...
    0