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HP Envy 4507 : "incompatible cartridges"

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Goeland86 Posted messages 99 Registration date   Status Member Last intervention   -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -
Hello,
I have had an HP Envy 4507 printer for years that has been satisfactory.
This morning I have an urgent document to print, the cartridges are not empty, they were installed a few weeks ago, but this time the printer says "Incompatible cartridges," which is obviously not the case.
What can I do?
Thank you in advance for your help.
F.

Configuration: Windows / Firefox 76.0

5 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     
    Hello

    Check if this can help you --> click here

    See you later

    --
    The radiation level is higher at the job center than in Chernobyl
    2
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     
    re

    I changed the cartridges, aligned the heads, and it works.

    It's not easy to know about the cartridges (good or defective)

    Now we need to find out if this is the sign of the printer's impending death because a malfunctioning cartridge might indicate that the problem comes from it, but both at once...

    I presume you changed both cartridges at the same time

    Personally, I would test the "defective" cartridges one by one to see which one is truly defective

    I don't think the printer is at the end of its life for such a minor issue

    @+

    --
    The radiation level is higher at the employment office than at Chernobyl.
    1
  3. Goeland86 Posted messages 99 Registration date   Status Member Last intervention   31
     
    Thank you very much! I tried what was described and it doesn't work any better.
    So I changed the cartridges, aligned the heads, and it works.
    Now the question is whether it's a sign of the printer's imminent death, because a malfunctioning cartridge might indicate that the problem comes from it, but both at the same time...

    F.
    0
  4. Goeland86 Posted messages 99 Registration date   Status Member Last intervention   31
     
    Yes, I changed the two cartridges (since the issue was reported for both).
    To be continued...
    0
  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     
    re

    Yes, I changed both cartridges (since the problem was reported for both).

    Okay, the ink might have been dry...

    If you have no more issues, remember to mark your topic as resolved --> click here

    See you later

    --
    The radiation level is higher at the employment center than at Chernobyl.
    0