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Windows key constantly on

Julo -  
Julberto Posted messages 1 Status Member -
Hello,

Here's my problem: since yesterday, my Windows key keeps being constantly active (not physically pressed), making it impossible for me to type and, consequently, impossible to enter my password to unlock my PC.
I don't know the exact model of my PC, but it's a laptop that looks like the ASUS ROG GL552.

If anyone has any ideas to help me, I’m all ears.
Thank you.

3 answers

  1.
    joemontain Posted messages 1056 Registration date   Status Member Last intervention   197
     
    Hello

    if you have some knowledge in computing and if your computer is out of warranty, then:

    . Try unplugging your keyboard and plugging it back in.
    https://www.youtube.com/watch?v=12ELNqPw_GY
    https://www.youtube.com/watch?v=A154_QrxvwY

    . If the issue persists, buy another keyboard and replace it:
    https://www.ebay.fr/sch/i.html?_from=R40&_nkw=ASUS+rog+gl552+clavier&_sacat=0&rt=nc&Disposition%2520du%2520clavier=AZERTY&_dcat=31568
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  2. joemontain Posted messages 1056 Registration date   Status Member Last intervention   197
     
    Hello

    What is happening on the screen?

    Is the Windows key working properly, is it lower than the others?
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    1. Julo
       
      I don't know, it's weird. Sometimes I can't help it, it stays activated even if I press the Windows key, it stays activated before and after I release the button; sometimes it is deactivated and even when I press the Windows key it remains deactivated, and sometimes my Windows key works normally again. There was also a time when the Windows key was deactivated, but when I pressed any key on the keyboard, it activated at the same time. (I was looking at the virtual keyboard to see if it was active). By the way, I was able to unlock my computer at a time when the key was deactivated.

      Sorry, I write a lot.
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  3. Julberto Posted messages 1 Status Member
     
    Okay, thank you very much,

    I might try unplugging and replugging the keyboard, but I don't think it will help much. It seems I saw someone trying that on a forum and it didn't work.

    I might attempt the second method, but since keyboards for my model (GL502VS upon rechecking) cost around €100, it seems a bit expensive. Especially since others have also had my problem, so nothing assures me that the problem won't come back with another keyboard.

    Otherwise, thank you for your reply, and I apologize for my late response. Also, it works almost perfectly when I connect an external keyboard (it bugs occasionally but is usable), but it’s not very practical for a laptop.

    Best wishes to you and thank you again.
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