Print issues with an HP Officejet Pro 8610
CMomo_35
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billmaxime Posted messages 50526 Registration date Status Contributor Last intervention -
billmaxime Posted messages 50526 Registration date Status Contributor Last intervention -
Hello,
I have a problem with the printer in question. From my laptop, I can see the printer (color levels, etc.), it is well configured as the default printer, I can print the test page and scan, and I receive the PDF on my laptop... however, as soon as I try to print a PDF, Word, PPT, the file goes into the queue and disappears after a few seconds without anything happening. The same happens from the internet.
Can you help me?
Thanks.
I have a problem with the printer in question. From my laptop, I can see the printer (color levels, etc.), it is well configured as the default printer, I can print the test page and scan, and I receive the PDF on my laptop... however, as soon as I try to print a PDF, Word, PPT, the file goes into the queue and disappears after a few seconds without anything happening. The same happens from the internet.
Can you help me?
Thanks.
3 answers
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Hello
have you installed the essential drivers?
https://support.hp.com/fr-fr/drivers/selfservice/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model/5367606
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