Disney+ audio but no video on tablet

Question

Hello,

I have been experiencing an image problem for a few weeks when I try to watch a movie on Disney+ installed on my tablet (Lenovo M10 FHD Plus).
I have sound and subtitles but no image, while the application works perfectly on my phone. I have disconnected and reconnected, then uninstalled and reinstalled, but still nothing. Could you help me find a solution? Thanks!

Configuration: Android / Chrome 89.0.4389.105

Christnat · Accepted Answer

I solved the problem: you need to disable the "eye protection" system on the tablet, which apparently causes issues in certain viewing cases (Disney +, Canal).

Christnat · Answer

Have you found the solution, because I'm having the same problem!!

Marie · Answer

Good evening,
You need to zoom in / zoom out the screen when watching the movie (Futurama which wasn't working on the Samsung tablet, there was sound, subtitles but a black screen). Well, for me that fixed the issue :)

Mel · Answer

Hello, yes zooming in on the screen works. Thank you.

Disney+ audio but no video on tablet

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