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Unable to update Windows 10

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mpuissance4 Posted messages 14750 Registration date   Status Contributor Last intervention   -  
g3n-h@ckm@n Posted messages 14350 Status Member -
Hello

Impossible to upgrade from Windows 8.1 Pro 64-bit to Windows 10
Impossible to install Windows 10 from a CD
Impossible from a USB key
The PC works very well on Windows 8

I have this in the photo
https://img-19.ccm2.net/3MbkOrcEmqAxCZUZs5Abnp6IFAw=/1ce902d763814d89b5630c6483af3d4d/ccm-ugc/httpswww.microsoft.comfwlinkD528892.JPG

httpswww.microsoft.comfwlinkD=528892
I tried every method on hard drive and USB key; it crashes at 85 percent or shuts down directly
I even made Windows 10 on another PC of the same brand and there it goes to sleep or shuts down.

Packard Bell Easynote ENLE.69KB
Model: NO.EG70*
8 GB RAM

Year 2014 Windows 8

If you have a solution, please thanks in advance

Best regards, MP4

5 answers

  1.
    flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     
    Hi there, mpuissance4

    It looks a bit like a component incompatible with Windows 10...

    And trying the upgrade via the Internet?

    https://www.microsoft.com/fr-fr/software-download/windows10

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    1. mpuissance4 Posted messages 14750 Registration date   Status Contributor Last intervention   2 171
       
      Hello
      thank you
      I already tried and it doesn’t work
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  2. LeMecProbleme123 Posted messages 2 Status Member
     
    Hello, exactly @flo88
    I think too that there is an incompatibility problem
    Sorry
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    1. mpuissance4 Posted messages 14750 Registration date   Status Contributor Last intervention   2 171
       
      Thank you
      I installed Windows 10 on older PCs and now it has Windows 8 I don’t see why it wouldn’t take the update?
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  3. flo88 Posted messages 28484 Registration date   Status Contributor Last intervention   Ambassadeur 5 168
     
    This could be an important missing driver, or possibly a virus as well; if one is detected, the installation does not complete.
    That said, yes, if it is compatible with Windows 8 I don't see why it would fail with Windows 10 either.

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    1. mpuissance4 Posted messages 14750 Registration date   Status Contributor Last intervention   2 171
       
      I formatted the hard drive, replaced it with another one, and it still doesn't work
      I’d really like to know why it doesn’t work and it’s always the same response as in the photo above
      I even installed Windows 7 and did the update, and it still crashes at 85 percent
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  4. tanteelise Posted messages 28185 Registration date   Status Contributor Last intervention   4 821
     
    Hello everyone!

    I may be talking nonsense, but if you updated the drivers by looking via driverscloud, and then try the upgrade again?

    Best regards

    --
    " He who wants to do something finds a way; he who doesn't want to do anything finds an excuse ".
    " Before blaming others, examine yourself "
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    1. g3n-h@ckm@n Posted messages 14350 Status Member 949
       
      Not easy to update drivers on a Windows that won’t install all the way, sis ^^ lol
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  6. AgentMulder Posted messages 1103 Registration date   Status Member Last intervention   167
     
    Hello,

    On this forum it would appear that a voluntary power-off of the computer just before the second boot (i.e., the crash of the Windows 10 installation) managed to resolve the problem for a few people.

    https://answers.microsoft.com/fr-fr/windows/forum/windows_10-windows_install-winpc/erreur-0xc1900101-0x40017sur-installation-de/e03d5091-f4f7-4762-8cdb-abda099e081e
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    1. mpuissance4 Posted messages 14750 Registration date   Status Contributor Last intervention   2 171
       
      Hello and thank you for your help

      See you soon
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