HP laptop keyboard not working anymore
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Marc_64
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Member
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quentin2121 Posted messages 9063 Registration date Status Member Last intervention -
quentin2121 Posted messages 9063 Registration date Status Member Last intervention -
Hello,
Everything is in the title:
the PC is an HP 17-p126nf
the OS is Windows 10
To write this message, I'm using the on-screen keyboard, which works perfectly. My PC froze yesterday, and I had to turn it off by holding down the power button, and since then the keyboard and the touchpad have not been working.
I went to the Device Manager to see where the problem was, and there I saw an issue regarding the keyboard. Here's what I read:
Standard PS/2 keyboard
Device status:
Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
Just in case, I updated the drivers: but nothing changes.
Can someone help me with this information
Thank you in advance.
Everything is in the title:
the PC is an HP 17-p126nf
the OS is Windows 10
To write this message, I'm using the on-screen keyboard, which works perfectly. My PC froze yesterday, and I had to turn it off by holding down the power button, and since then the keyboard and the touchpad have not been working.
I went to the Device Manager to see where the problem was, and there I saw an issue regarding the keyboard. Here's what I read:
Standard PS/2 keyboard
Device status:
Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
Just in case, I updated the drivers: but nothing changes.
Can someone help me with this information
Thank you in advance.
3 answers
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quentin2121 Posted messages 9063 Registration date Status Member Last intervention Ambassadeur 1 312
Good evening,
You need to change the keyboard of your laptop.
--
“Take your chance, grip your happiness and go towards your risk. By watching you, they will get used to it.” René Char -
Oh really! Might as well plug in a keyboard via the USB port.
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Hello again,
So everything is working perfectly again. My son, who is into computers a bit, came to check my laptop.
He went into the registry and made a modification:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}]
"UpperFilters"=hex(7):6b,00,62,00,64,00,63,00,6c,00,61,00,73,00,73,00,00,00,00,\
00
I'm happy, no need to change anything.
