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IPhone 11 Pro Max camera issue

theomlt Posted messages 2 Status Member -  
 Jefff -
Hello,
For a week now, my iPhone hasn't displayed the ultra-wide angle or the telephoto lens anymore, and it is stuck on x2 (image 1). When I press x2, it shows me from x1 to 5x but I have no access to x0.5 (image 2).
I can only access the three lenses in slow-motion video mode where everything displays normally (images 3). Any ideas to fix this issue so I can switch lenses in any photo mode again?

4 answers

  1.
    Garou_1071 Posted messages 1 Status Member 3
     
    Hello, were you able to solve this issue? If so, how did you do it? I have the same problem with my iPhone 12 Pro.
    0
  2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    check if the iOS version of your iPhone is up to date https://support.apple.com/fr-fr/HT204204 .

    --
    bazfile
    Moderator/Security Contributor.
    a hello, a reply, a thank you are always appreciated.
    0
    1. theomlt Posted messages 2 Status Member
       
      the iOS version is up to date (14.4)
      0
      1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268 > theomlt Posted messages 2 Status Member
         
        So give it to be repaired at an authorized Apple center, because it's difficult to tell you more from a distance without having the phone in hand.
        1
  3. Leria2a
     
    Good evening,
    Have you managed to resolve the issues?
    I'm having the same issue with my iPhone 11 Pro... I'm up to date with the latest update...

    Thank you in advance,
    Respectfully
    0
  4. Jefff
     

    Hello, have you found a solution? I've had the same problem for 6 months!
    Thank you

    0