View original (French)

TNT decoder not finding any channels

Aurelie -  
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   -
Good evening,

I just bought a TNT receiver (strom 504 A) because the TV in my room doesn’t have built-in TNT (it's one of the first Samsung flat-screen TVs)
I’ve connected everything properly, but it can’t find any channels.
However, the antenna cable works perfectly on another TV that has built-in TNT.
Where could the problem come from? From the TV?
Thanks in advance for your help ☺️
Best regards
Aurélie

Configuration: iPhone / Safari 14.0.2

3 answers

Answer 1 / 3
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384
 
Hello,
"I’ve connected everything as it should be"
But what exactly did you connect to what with which cables?
Was the channel search performed from the television or the decoder?

--
It’s very difficult to catch a black cat in a dark room.
Especially when it’s not there...
0
Aurelie1801 Posted messages 3 Status Member
 
Thank you for your response ☺️
I connected the digital terrestrial television via HDMI to the TV and plugged the antenna cable into the digital terrestrial television
I searched automatically and manually for the channels but nothing works, the result is always the same: "no channels found."
0
Answer 2 / 3
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384
 
I searched for channels both automatically and manually
Searches made on what? the TV or the decoder?
--
Very difficult to catch a black cat in a dark room.
Especially when it's not there...
0
Aurelie1801 Posted messages 3 Status Member
 
I searched for the channels on the decoder.
0
Answer 3 / 3
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384
 
Okay, you should have the option between an antenna and a cable
if you tried the antenna, try the cable.
The search should be conducted on the digital channels.
If the search was successfully conducted on the digital channels... with the decoder's remote control and it finds nothing, there is an issue with the antenna socket in your room.

Since another television works on a different socket, for verification, transport the television and decoder to the room where the other TV works and conduct the channel search again.

--
It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
0
Aurelie1801 Posted messages 3 Status Member
 
The antenna socket in the room works with another TV that has built-in DTT. So I don't think it's the antenna socket that's the problem.
As for the search, how do you choose between a terrestrial or cable search?
0
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384 > Aurelie1801 Posted messages 3 Status Member
 
OK... so the antenna socket in the room is not to blame...
The choice between a terrestrial antenna or cable is generally offered at the beginning of the automatic channel search.
Is your antenna an individual or collective one?
Is your cable between the wall socket and the decoder properly connected to the RF In socket of the decoder?
Does this cable work if connected to the other television?
0
Aurelie1801 > baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention  
 
Hello,
Sorry, we had a few little issues and I gave up on this TNT story. But I'm back.
I’m not being offered a hertzian or cable search at startup. The auto search launches automatically.
I have an individual antenna and the cable is properly connected to the IN socket of the decoder.
In fact, this same cable works on another TV that has built-in TNT.
I tried the manual search but that didn't yield anything either...
Thank you for your help ????
0
baladur13 Posted messages 47299 Registration date   Status Moderator Last intervention   14 384 > Aurelie1801
 
???
Try connecting the decoder to the living room socket.
0