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Wireless Logitech mouse stutters and freezes

Fred11 -  
 Fred11 -
Hello,

I have a brand new mouse that I received for Christmas, so it's less than a month old.
It was working fine, but for the past few days, it has been skipping and freezing. Of course, I checked the battery and everything is okay on that front.

It seems that the problem is getting worse, as it is freezing more and more.

I thought about returning it, but before I do, I wanted to check with you if there are any adjustments I can make.
I've tried a few without success.

Thank you in advance.

Configuration: Windows / Edge 87.0.664.75

2 réponses

Réponse 1 / 2
Fred11
 
Hello

I changed the port when I read your message; I wanted to wait until I could properly test it to see its reaction before getting back to you. Unfortunately, that doesn't solve the problem. It's still just as choppy and freezes just as much. For a new mouse, this is not normal! I don't understand what could be causing this. The mouse is a Logitech M720 Triathlon Wireless Bluetooth Mouse for PC with fast scrolling and Unifying USB receiver for computer and laptop, Black.

Thank you!
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fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention   6 107
 
Is the mouse receiver original?
Also check the mouse settings.
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Fred11 > fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention  
 
I don't understand what you mean when you say the mouse receiver is original? The mouse itself is new; I received it as a Christmas gift last week. I mentioned earlier that it was less than a month old, but in fact, I received it last week. As I said, it's brand new. In the settings, I tried a few things, but I went back to the default settings because it was worse than before.
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fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention   6 107 > Fred11
 
A wireless mouse comes with a USB receiver that needs to be plugged into the PC.
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Fred11 > fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention  
 
Sorry, but yes, it is plugged in; otherwise, the mouse wouldn't work at all. It works very poorly for a new mouse, but it does work.
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fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention   6 107 > Fred11
 
I said connected with a connector other than the original...........
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Réponse 2 / 2
fermiparadoxx Posted messages 11454 Registration date   Status Membre Last intervention   6 107
 
Hello,

Change the USB port.

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