Kidicom Error: Unable to load URL. Error 2-A [grouped topic] Solved

Question

Hello  My son just got a kidicom.advance phone/tablet for Christmas. The tablet recognizes the internet network and is connected, but then when it comes to registering his account, I encounter the following error. Error: Unable to load the URL. Error-2A  Thank you for helping me solve the problem if someone knows how!  Cyrille

Fatid · Accepted Answer

After days of testing, here’s how I did it and everything works. As already described above, you must absolutely make the first connection in sharing mode with a smartphone for registration. Then you need to enter your Freebox SSID and your password. IPV4: Static IPV4 Address: 192.168.1.128 Gateway: 192.168.1.254 Prefix length: 24 DNS1: erase and rewrite 8.8.8.8 DNS2: erase and rewrite 8.8.4.4 Then save.

MATH25120 · Answer

Hello, I am in the same situation as you, but I found this without an answer for my part https://www.vtech-jouets.com/assistance?question=kidicom-connexion-wifi-erreur-2a-n0301

Kaya · Answer

Hello, I am also stuck for my son, so if anyone has the solution, I am interested.

Firenzelys · Answer

Hello, I had the same message. I am also with FREE, and thanks to the messages below, I found the solution to connect to the WIFI of my SFR mobile phone and it worked, I was able to resolve the situation! Merry Christmas

Kaya · Answer

Even with the gateway it didn't work. I also read to go on the Free assistance account to get the gateways, I will check that tomorrow, I managed to drain my son's battery without finding it.

Marie · Answer

My son received the same gift and we also have the same error message! I'm going to the store first thing tomorrow for an exchange because it's not very reassuring to have error messages already when it's new.

Xileh · Answer

Hello  I'm turning this topic into a "group subject" since many similar topics are being created for this case...  Everyone can add their solutions and/or feedback here...    My mission is to kill time and his mission is to kill me in turn. We are quite comfortable among assassins. (E.Cioran)

Cathy · Answer

Hello everyone, We have the same issue and we are also with Free. We were able to find a solution by creating a guest Wi-Fi mode on our Freebox Revolution account in the Mafreebox.freebox.fr space. Have a good day everyone!

Micka · Answer

Hello, we are in the same situation, the wifi is enabled but we cannot register, error code 2A.

Jean · Answer

Hello, use your mobile phone's hotspot.

1 · Answer

Hello, I’m in the same situation with the 2 Kidicom Max for my children. I have tried several times the procedure suggested by Vtech but it doesn’t work. I will try the guest mode on Free or the mobile hotspot sharing.

Alice · Answer

Hello everyone, I found out how to share my daughter's Kidicom, you need to share your connection via smartphone, type in the search bar: How to share wifi via smartphone, I hope it works for you like it did for me.

1 · Answer

I tried the guest WiFi sharing but it doesn't work either. I tried sharing the WiFi from my phone, the WiFi connection works but the VTECH server doesn't work. Do you have a solution?

julie · Answer

Hello, I’m in the same situation as you. Sosh works perfectly at grandma's but at home with Free, it doesn't work. It's scandalous! I’ve tried the different procedures and I don’t even have the option to set IPV4 since there’s none registered! Anyway, it’s a disappointment for my daughter.

Micka · Answer

Hello, to avoid error 2A, you need to connect the Wi-Fi on your mobile phone and not on the home router; I tried it and it works.

Micka · Answer

Hello, to no longer have the error code, you should not use the Wi-Fi from the home box but connect to the mobile phone's Wi-Fi, and that worked for me.

Steph · Answer

Hello, I had the same problem as you so I canceled the Kidicom Max tablet and now it works. I completed all the required steps. Have a great day!

diamboudi · Answer

Hello,  --> solution: vtech kidicom max  To create your children's accounts, do not use the operators' Wi-Fi  share your Wi-Fi connection from your smartphone (phone).  then connect via this Wi-Fi connection and create your child's account.  --> update the device (wait a few minutes)  Good luck and happy holidays and end of the year 2020.

Error32 · Answer

Hi everyone. Well, I got frustrated like everyone else and then I did a bit of searching. In my case, it is indeed a DNS issue. For some unknown reason, Free's DNS is not working as expected. So, as has been posted by others in the forum, simply manually enter the Wi-Fi connection settings for the Kidicom. This should also work for those who use their smartphone's hotspot with Free. The primary (8.8.8.8) and secondary (8.8.4.4) Google DNS work perfectly as indicated in the VTECH procedure (link already posted in the forum).  If that doesn't work for you, make sure that your Freebox's addressing plan is the default one (if you've modified it, the IP address and gateway must match).

Louhei · Answer

Nothing works with the phone's tethering on Free either!! A disgrace, gateway impossible to modify.

anthony59140 · Answer

Hello, for it to work with your Freebox: - connect the Kidicom to the Freebox (internet access does not work) - in the Wi-Fi settings, press for a few seconds on your connected Free network and "modify the network" will appear - select it - set the IPv4 settings to static address: IPv4: 192.168.0.128 gateway: 193.168.0.254 don't touch the rest it should work... good luck

Alexandra · Answer

Good evening.  My daughter just got the Kidicom Max on Thursday. I was able to connect it Thursday evening, and now today, I returned home, connected it to the Wi-Fi, and I have the same error code as you. It's impossible to do anything, and my daughter is disappointed.  If anyone has a solution.

Mitch78 · Answer

Hello Same problem as everyone else, Free on both the box and mobile. Solution for me: sharing my mobile's WiFi connection with the Kidicom Advance while waiting to try a direct WiFi connection with the box.

Julie31190 · Answer

I have exactly the same problem with Free as well.

Frix · Answer

For those who have a revolutionary fbx. Go through the KidiCom activation via WPS. The option is activated in the settings of your personal space. Or via the freebox app. Go to settings then Wi-Fi, you will find WPS in this section.

Solylah · Answer

Good evening everyone  Same problem here with a Kidicom Advance and the WiFi from my Freebox The solution: -download the Kidiconnect app on your phone -create your child's account -set up the Kidicom using the hotspot feature at first -change the WiFi gateway from the Kidicom (as mentioned above, one of you explained it... You need to enter 192 and not 193) Then connect via WiFi  It works for us but well... Vtech is not surprising ????  Happy holidays to you

aurelia · Answer

Hello, I was going crazy when I found a solution on vtech that worked right away. KidiCom: Wifi connection - error 2A or N0301 Have you set up your WIFI but Kidicom Max shows you either "Error-2A" or "Error N0301" when you try to open the browser? These are errors specifically related to the Free operator.  Follow the steps below to resolve the issue.  1/ Open parental controls and go to WIFI   2/ Press the gear icon   3/ Select the previously saved wifi network and press "remove"   4/ From the three dots at the top right, select "Add a network"   5/ Set up your wifi network by following the instructions    Your Wifi network is now activated, you can register your tablet or browse the internet!  If the above steps did not resolve the problem.  1. Check the WIFI restrictions (Freebox connect application: WIFI tab / WIFI Restrictions): disable the WIFI restrictions or specifically allow access to KidiCom Max  2. Repeat steps 1 to 5 performed earlier. At step 5, enter your IPV4 address in the "Gateway" field of the advanced options. You will find this number in your Freebox connect application: Home / Your equipment / Other information: / IPV4 address.

Elec · Answer

Hello, as Anthony said  Hello, for it to work with your Freebox: - connect the Kidicom to the Freebox (internet access does not work) - in the Wi-Fi settings, press your connected Free network for a few seconds and "modify the network" will appear - select it - set the iPv4 parameters to static address: iPv4: 192.168.0.128 gateway: 193.168.0.254 however, there is an error, the gateway address is 192.168.0.254; by noting 193 at the beginning, we are no longer on the same address range. don't touch the rest it should work... good luck

Spike · Answer

Hello,  I’m here to try to help those who are struggling.  The VTech tutorial ( https://www.vtech-jouets.com/assistance?question=kidicom-connexion-wifi-erreur-2a-n0301 ) worked for me BUT you need to be careful because the IP address written transparently in the Kidicom is incorrect. So do not copy it as indicated. Instead, use 192.168.1.20 and 192.168.1.254 as the gateway.

Liyah68 · Answer

Hello, I also bought the Kidicom Max for my daughter, and just like everyone else.  I can’t connect to the wifi network; the ERROR code 2-A appears.  I contacted Vtech customer service, who confirmed that they identified a connectivity issue between the network and FREEBOX, and only with that internet provider. Apparently, the technicians are working to resolve the problem. The issue is that they were unable to tell me when it will work again! So this could go on for a while.. I find it outrageous given the price of the device... anyway, my daughter was very disappointed not to be able to enjoy it.  But since yesterday, I was able to use the “tethering” feature via my phone, and it works!  (thanks to the person who shared the tip)

Celyneclem · Answer

Hello, to all those who are having trouble connecting the Kidicom to the Freebox despite the various solutions explained: after 2 days of hassle with my daughter's device and sharing my phone's connection with her, I found a solution! I had to download the Freebox Connect app on my phone, and then from this app, I modified the connection restrictions for the devices in the house, specifically allowing my daughter's Android Vettech! Since then, it works! She is connected to the home Wi-Fi!!!

sam · Answer

Hello,  It worked for me  https://www.vtech-jouets.com/assistance?question=kidicom-connexion-wifi-erreur-2a-n0301 Best regards

Francky · Answer

Me, it's the same thing error 2a

Sab · Answer

I have the exact same problem!! Shameful for a big brand... especially since this isn't the first year it crashes at Christmas!

Vanessa · Answer

Good evening, I have tried several times the solution proposed on the Vtech website but it doesn't work. Could someone help me please, I'm losing patience... thank you! I also tried entering the codes found on the forum but it still doesn't work...

Carol · Answer

Good evening, after trying to do everything, I also decided to reset the toy and now it works, too bad I've lost all the photos, videos, etc., since I've had it for 2 years, it wasn't from this Christmas. But now the Kidiconnect is working :) good luck! and have a great year 2021

Sandbarma · Answer

Hello, Vtech completed its tutorial this morning and the end resolved my issue!! https://www.vtech-jouets.com/assistance?question=kidicom-connexion-wifi-erreur-2a-n0301

helene · Answer

Phew, I did it!!  I downloaded the FREE CONNECT app (it's mentioned in the V TECH resolution): Everything was fine, no device restrictions, I saw my kidicom "connected" even though it wasn't working. When I checked the kidicom info on the app, I only had an IPv6 address and no IPv4.  I believe I went to the "network" tab at the bottom, then "wifi diagnostic" The app suggested that I upgrade two security elements (WAP key and another thing) (I apologize for the lack of precision; I'm writing this from what I remember): I accepted the updates for the FREE app.  Then in the kidicom info: I had an IPv4 address!!!!! and it worked to set up the wifi network on the kidicom with this IPv4 address (it seems that each device connected to the Freebox wifi has its own IPv4)  If this can help someone ;-)

Vanessa · Answer

I reset the kidicom and it works! Good luck to you all!

mistinguette747 · Answer

Since December 29, error message site under maintenance I'm fed up!

Marielle45700 · Answer

Hello, no matter what I do, it absolutely doesn't work; I still get the same error code appearing...

Marielle45700 · Answer

I shared my connection on my phone and miracle, it works, except now I have an error saying that the server is temporarily unavailable????

jeannets · Answer

Yes, but it’s not livable with a smartphone hotspot; for it to be operational, it needs to work with the box's Wi-Fi...  So, an unavailable server, yes, that happens especially during peak times, but it should be back up in less than 24 hours...  And this so-called phone should be able to connect to the Wi-Fi for other entertainment, outside of Kidicom. A website for kids, for example, would already be an improvement in connectivity.

Lili06220 · Answer

It's normal that it's not working. Vtech was hacked in November, so we have to wait until mid-January for everything to work properly. As compensation, we will have free apps available for download. My daughter also got a Kidicom for Christmas.

Segolen · Answer

Hello, I bought a Storio Max 2.0, the Wi-Fi is well connected but it’s impossible to log in to Kid Connect or Explor@ Park, so it’s impossible to play with the tablet. The server has been under maintenance, but it seems like a long time since it went into maintenance on December 25. My son is very disappointed.

Morgan · Answer

Me too, since Thursday, December 31, there has been a problem due to maintenance that has lasted for 4 days already, it's disgraceful.

Benjamin · Answer

Hello, I had the same problem as you, I went into the settings and set the IPv4 address as: 192.168.0.128 Gateway: 192.168.0.254 Proxy: none And I didn't change anything else, I didn't touch anything I entered the password and connected, everything worked, no more error messages. Good luck

Fabien · Answer

Hello everyone, first of all, Happy New Year to you all. I just called the technical service of VTech and they just told me that there is a major outage for those who are with Free. They told me that in the meantime, you should connect by sharing a connection with your phone and that your Kidicom Max must be charged to at least halfway. Good luck to everyone!

Louise · Answer

Hello,  I had the same problem with my daughter's KidiCom Max: no internet access at home (Free operator) but no issues at other people's homes. Everything is well explained on the Vtech website to make sure everything works:  https://www.vtech-jouets.com/assistance?question=kidicom-connexion-wifi-erreur-2a-n0301  I followed the instructions and it works!!!

Kidicom Error: Unable to load URL. Error 2-A [grouped topic]

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