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Error message on Acronis

Utilisateur -  
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   -
Hello,

I use Acronis to make my backups and I want to back up my SDD! However, Acronis gives me an error message at the end of my backup! "The last backup failed"! It shows me a red cross between the two disks. Does anyone have an idea to help me solve this mysterious problem? Thanks in advance.

14 answers

Answer 1 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
Hi,

You can check your disks with Run > CMD > CHKDSK /F X:

(Replace X with the letter of the disks)

Then disable your antivirus protections.

These are probably the most likely/obvious reasons.
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Answer 2 / 14
Utilisateur
 
I just did a check and it says invalid reader, path, or filename.
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Answer 3 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
You didn't replace the X as I wrote?
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Answer 4 / 14
Utilisateur
 
If I replaced them well! It gives me reader, invalid path or file name
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Answer 5 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
Show me a screenshot

https://www.cjoint.com/
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Answer 6 / 14
Utilisateur
 
I just redid it and now it shows me this message:

c:\ Users\xxxx>CHKDSK /F X:
The type of the file system is NTFS.

Chkdsk could not be executed because the volume is in use by another
process. Chkdsk can run after this volume has been unmounted.
OPEN DESCRIPTORS ON THIS VOLUME WILL NO LONGER BE VALID.
Do you want to force the unmounting of this volume? (Y/N)
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Answer 7 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
steps O

For Yes

Press Enter
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Answer 8 / 14
Utilisateur
 
What will it do to me? I hope it won't reformat my SSD? I haven't saved my SSD so I'm hesitant to perform this action...
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Answer 9 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
Restart the PC just before, the descriptors may not be open, then if they are it's not a big deal, close them and execute the operation.

If there are errors in the file system, it’s better to fix them.
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Utilisateur
 
Okay, I made a repair.
So I should be able to try to make a new backup on Acronis?
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fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055 > Utilisateur
 
You disable or uninstall your antivirus if you have installed one.

In case it causes a conflict.
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Utilisateur > fabul Posted messages 42100 Registration date   Status Moderator Last intervention  
 
Okay, once disabled?
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Answer 10 / 14
Utilisateur
 
It always gives me the same message!
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Answer 11 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
You should check with the Acronis company.

I don't know the location of their logs, nor how to interpret them.
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Utilisateur
 
If I can't solve this problem, I'll try something else. What other backup software can you recommend?
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Answer 12 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
This one:

https://www.paragon-software.com/hdm-25-anniversary/

Or this one:

https://www.oo-software.com/de/special/cpa886

(Or both)
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Answer 13 / 14
Utilisateur
 
Thank you, but they are paid! In the meantime, if I can keep the topic open for those who might be able to find a solution to my problem.
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Answer 14 / 14
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 
These versions are free.

If you provide your details.
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