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Doro Secure 350 Phone Issues

Caro -  
 Caro -
Hello,

I have a problem with the Doro Secure 350 landline phone.
I can make calls and receive calls.
But I don't have any sound in the receiver, not even a dial tone.
I have to use the speakerphone for conversations.
Thank you for your help.
Configuration: Android / Chrome 87.0.4280.101

4 answers

Answer 1 / 4
baladur13 Posted messages 47302 Registration date   Status Moderator Last intervention   14 384
 
Hello
Excerpt from the notice on page 9 (12 of the PDF below)
The notice: https://assistance.orange.fr/medias/woopic/files/content/download/81987/3661457/version/2/file/guide_utilisateur_telephone_fixe_doro_secure_350.pdf

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It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
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Answer 2 / 4
Caro
 
Good evening,

I tried but nothing works.
There's no dial tone in the handset, no sound.
The phone works because I can make and receive calls, but I have to use the speakerphone.
I've looked but I haven't found anything... Can we just buy a handset?
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Answer 3 / 4
baladur13 Posted messages 47302 Registration date   Status Moderator Last intervention   14 384
 
Have you checked that the connectors of the cable connecting the handset to the base are properly in place...

The issue could also simply lie in the spiral cable
This type of RJ9 (4P4C) cable is certainly easier to find in stores.
Very difficult to catch a black cat in a dark room.
Especially when it isn't there...
0
Answer 4 / 4
Caro
 
Yes, I checked the connections, I unplugged and replugged several times on both sides, but it didn't change anything.
Oh yes, I didn't think about the cable, I'll try to buy a new cable.
Thank you.
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