View original (French)

My Freebox is stuck on step 2

runnks -  
brupala Posted messages 111945 Registration date   Status Membre Last intervention   -
Hello,
since this morning my Freebox is stuck on step 2 knowing that everything was working last night. I have tried several methods that I found on the forum but none of them worked. Given that the Freebox is searching for ADSL or FTTH while I am using fiber.

2 réponses

Réponse 1 / 2
brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422
 
Hi,
check your connections at the fiber optic level and call Free.

--
and ... there you go!
0
runnks
 
C'est ce que j'ai fait mais ça ne marche toujours pas.
0
brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422 > runnks
 
There is practically only Free that can do something for you...
What model of freebosque?
0
runnks
 
Freebox Revolution
0
brupala Posted messages 111945 Registration date   Status Membre Last intervention   14 422 > runnks
 
Does the fiber go directly to the box or does it go through an external ONU before the fbx?
0