Need help Freebox stuck on step 2
Solved
MlleMava
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brupala Posted messages 111108 Registration date Status Member Last intervention -
brupala Posted messages 111108 Registration date Status Member Last intervention -
Hello,
I am reaching out to you because it has been nearly 2 weeks since our Freebox has been stuck on step 2. However, when we check the order tracking, step 6 indicates that the connection is activated. We submitted an incident report on 27/04, but to date, we have not received any updates. We keep calling Free, but we can't get through to anyone on the line. We are starting to get fed up because we have no internet and we can't enjoy television either. We need help please. Thank you in advance.
Maëva
Configuration: iPhone / Safari 604.1
I am reaching out to you because it has been nearly 2 weeks since our Freebox has been stuck on step 2. However, when we check the order tracking, step 6 indicates that the connection is activated. We submitted an incident report on 27/04, but to date, we have not received any updates. We keep calling Free, but we can't get through to anyone on the line. We are starting to get fed up because we have no internet and we can't enjoy television either. We need help please. Thank you in advance.
Maëva
Configuration: iPhone / Safari 604.1
3 answers
Hello Maëva, maybe you will find the solution on this page: https://www.monpetitforfait.com/comparateur-box-internet/erreurs/free where the main errors of Freeboxes and the solutions to fix them are listed.
