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Unlock Samsung TV HG55EJ690UBXEN

Junior -  
baladur13 Posted messages 47413 Registration date   Status Moderator Last intervention   -
Hello,

I have a Samsung TV that is locked in hotel mode. I couldn't find a menu button on the TV. Can you please explain how to unlock it?
TV HG55EJ690UBXEN

Configuration: Android / Chrome 86.0.4240.99

3 answers

  1.
    MPMP10 Posted messages 47647 Registration date   Status Member Last intervention   19 117
     
    Good evening,
    You need the original remote control to reset it to normal mode.
    https://www.samsung.com/n_africa/support/tv-audio-video/how-do-i-reset-the-tv-default-settings/
    https://www.samsung.com/fr/support/model/HG55EE690DBXEN/
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    1. Junior
       
      Good evening,

      I have the original remote control but I can't access the menu. It says function unavailable!
      0
      1. MPMP10 Posted messages 47647 Registration date   Status Member Last intervention   19 117 > Junior
         
        By phone in this case.
        Assistance:
        From Monday to Saturday, from 9am to 8pm.
        At the current national rate
        01 48 63 00 00
        https://www.samsung.com/fr/support/model/HG55EE690DBXEN/?awc=18417_1603392899_27b4458b754391897d012c4f8a9a63e0&cid=fr_paid_affiliate_awin-143466_none_none_shopq4_other_20201008_all&utm_source=awin-143466&utm_medium=affiliate&utm_campaign=shopq4-none-none-awin-143466&utm_content=20201008
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  2. baladur13 Posted messages 47413 Registration date   Status Moderator Last intervention   14 417
     
    Hello,
    See if this procedure for a UE65MU6105 can solve the issue 
    Press the "Menu" buttons on both the television and the remote control simultaneously, starting with the menu button on the television.

    Do this for about 7 seconds. The factory menu will then appear.
    How to unlock your SAMSUNG UE65MU6105

    Press the "Menu" button on the remote again, and then "OK" to select the line: “[Manufacturer Name] hotel/hospital setup mode”. You are now in the hotel or hospital mode menu of your SAMSUNG UE65MU6105. Select "No" on the first line using the "OK" button on the remote.

    Press the "Menu" button on the remote and turn off your SAMSUNG UE65MU6105. Finally, turn the television back on. And there you go! You can now set up your SAMSUNG UE65MU6105 as you wish.


    Procedure extracted from https://info-tv.fr/comment-debloquer-ou-deverrouiller-votre-samsung-ue65mu6105/

    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
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    1. Junior
       
      I don't have a menu button on the television!
      0
  3. baladur13 Posted messages 47413 Registration date   Status Moderator Last intervention   14 417
     
    In the bottom right under the television frame, there is a button.
    A short or long press should bring up the minimum menu for the television

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0