How to contact Facebook support with a disabled account?

Question

Hello everyone,  My Facebook account (personal and business manager) was hacked last April (the hackers glorified terrorism and Facebook's algorithm automatically blocked my accounts). After more than 90 emails with support, Facebook finally managed to reactivate my account in July. The problem is, two weeks later, all my accounts were deactivated again by Facebook (this time for no reason).  I've been trying for 3 months to contact Facebook support again, but the "live chat with support" option has disappeared. I put all my hopes on two letters sent to the headquarters in Ireland, but still no response.  Does anyone know how to contact Facebook support with a deactivated account? I'm really starting to despair..  Hoping someone can help me.. Thank you in advance!! Guimoufle   Configuration: Windows / Chrome 86.0.4240.75

madmyke · Answer

Hello  At the risk of disappointing you, no, there is no other known way to reach them and yes, it's a hassle. Try this but without much hope.  Regards

guimoufle · Answer

Thank you very much for your help, unfortunately I cannot access your link.. It's still incredible that it's not possible to contact one of the largest companies in the world, what kind of world do we live in?  When you say "no other way," what options do you think are available? Is it still possible to contact them with another account (my girlfriend's, for example)?  Thanks again for your help! Guimoufle

francoins · Answer

Good evening. To contact Facebook France, you can try:  the reachable phone number is 01 74 18 02 68 or 01 74 18 02 67.

francoins · Answer

or here: opinions or complaints, by email, to the following addresses: info@facebook.com or support@facebook.com

francoins · Answer

Not sure if the phone numbers work. If there are no results by email either, it’s worth trying by mail as well:  Facebook France, 6 r Menars, 75002 PARIS.  Facebook France, 28 Rue Hamelin, 75116 Paris, France.

francoins · Answer

- Madmyke's link is good.  - See Aunt Elise's responses here: https://forums.commentcamarche.net/forum/affich-30484971-comment-contacter-facebook-par-email

guimoufle · Answer

Thank you both for your responses!  I tested madmyke's link with my girlfriend's account, but it was an automatic reply that redirects you to their famous support page where you don't find any information..  I'll try the numbers and emails tomorrow, thank you very much!!  As for the postal route, I already tried.. I received a response from Facebook France indicating that they did not have control over the data (I find this story increasingly incredible). They then gave me the address of their headquarters in Ireland, but I never received a response.  Thanks again for your responses!

How to contact Facebook support with a disabled account?

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