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Gigaset A420

Mufig7 Posted messages 3 Status Member -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -
Hello,

My Gigaset A420 does not make outgoing calls 9 times out of 10 unless I turn it off and on again. 3 dashes appear without a dial tone before returning to the home screen. Any idea what the problem might be? I have reset to factory settings and it didn’t help.
Thank you

Configuration: Android / Chrome 85.0.4183.81

3 answers

  1.
    baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    I still think it would be a good idea to change the batteries.
    That will at least eliminate this lead.
    The lead that, for now, seems to me the only plausible one..
    I don't think there's an ADSL connection issue.

    --
    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    1
  2. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    Hello,
    I don't make outgoing calls 9 times out of 10 unless I turn it off and on again
    How do you "turn it off"?
    Is the display normal before attempting to call?
    The call doesn't go through, but we can hear the number dialing and the screen remains normal or turns off?

    --
    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...
    0
  3. Mufig7 Posted messages 3 Status Member
     
    Hello,
    I turn off my device by pressing and holding the power button.
    The number being dialed, including from the contacts, is displayed on the screen until I press the call button or there is no dialing sound or ringtone. It just goes back to the home screen. Thank you.
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    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      Is there anything unusual on the combined device screen? (link status - battery status)
      Neither before dialing the number, nor after pressing the "Pick up" button and returning to the home screen.

      Is this device new? For now, I suspect the batteries are at the end of their life and are no longer able to provide the necessary power.
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      1. Mufig7 Posted messages 3 Status Member > baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention  
         
        Nothing abnormal on the screen. I can receive calls, the battery is shown as full and lasts for the duration of conversations without any problems. That's why I'm wondering about the battery or a worn-out device. It's connected to DSL, could this be an issue with my provider in your opinion, like what can happen with emails and a buggy SMTP server? That has happened to me, but not at this time. Thank you.
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