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My touchpad stopped working after the Windows 10 update

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CRomain39 -  
 CRomain39 -
Hello,

I apologize if I'm in the wrong section.

Following a Windows 10 update via Windows Update, I can no longer use the touchpad on my laptop.

Looking in the settings under the "Mouse" section, the Touchpad section no longer appears. Regarding the device manager, the "Mice and other pointing devices" section is also missing.

Is there a way to get my touchpad working again, or do I need to buy a wireless mouse to see if I can use my laptop again?

It's nearly impossible to use a laptop without a touchpad or mouse.

5 answers

  1.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
     
    Hello,
    If you let us know which computer, what brand, what type, what references, etc.... it is about, the answers are likely to follow!!!
    Best regards.

    The one who doesn’t bring joy upon arrival always does when leaving.
    O Breizh my country, I love my country!
    1
  2. CRomain39
     
    Latest version of Windows 10 2004.

    EasyNote ENTG71BM Packard Bell Acer.

    It's been malfunctioning since the installation of optional updates. This is the first time this has happened to me.

    Even pressing F6 with the hand icon on the touchpad doesn't fix the issue.
    1
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 584
       
      Download and install this driver, TouchPad_ELANTECH_13.6.3.1_W10x64_A.zip.
      @+
      0
      1. CRomain39 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        I just downloaded the driver. Folder open. Then I need to click on Setup and then on Run?
        0
      2. CRomain39 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        I just installed it. It hasn't changed anything. I still can't use the touchpad.
        0
  3. CRomain39
     
    Is it a driver that may have been deleted from the computer?
    1
  4. CRomain39
     
    When consulting the Packard Bell website, it says this.

    "Please install the Serial I/O driver as a priority before installing the touchpad driver."

    Should I do that?
    0
  6. CRomain39
     
    The touchpad is working again after installing the Serial I/O driver. I struggled without a touchpad or mouse, but I'm relieved! It's working again!

    Thank you very much to "glg29" for their valuable help.

    The issue is resolved.
    0