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My back market order not yet validated

Mfnt -  
 Sam -
Hello*

I ordered my iPhone X on Back Market on September 17, and I am supposed to receive it on the 24th, but my order is still "currently being verified." I have sent them several messages via customer service, and they reply saying that my order has just been processed, but it has been processed since the 17th already, and I need to be patient as it will be prepared shortly. They tell me that my order has just been processed, but it has been processed since the 17th already, and I need to be patient as it will be prepared shortly.
This is the second time they have told me this, and nothing changes. I will wait again, but if anyone has any answers, please let me know. Thank you.

3 answers

  1. dounia
     
    Hello, I ordered an iPhone XS several hours ago and the order is still showing as "payment in progress". Is this normal?
    4
    1. georges97 Posted messages 14599 Registration date   Status Contributor Last intervention   2 931
       
      Hello,

      see response n°2 above. CCM cannot provide you with information on the logistics of a commercial exchange platform. Your request should be directed to BackMarket by providing the order number.

      For complaints:

      hi@backmarket.fr
      0