Frequent disconnection of my Wifi key
Kikmast
Posted messages
4
Status
Membre
-
Kikmast Posted messages 4 Status Membre -
Kikmast Posted messages 4 Status Membre -
Hello/Good evening,
My problem has been ongoing for the past 2-3 weeks now. I've been using this desktop PC for 3 years, and since I'm quite far from my router, I have connected via Wi-Fi adapters for these 3 years.
I don't know much about PCs, so I'm sorry in advance if I use any incorrect terms.
My issue is that for the past 2-3 weeks, my device for connecting to Wi-Fi regularly "disconnects," displaying different error messages each time.
The error messages are as follows:
"The default gateway is not available."
"A network cable is not properly plugged in or is damaged."
"There may be a problem with the driver for the Wi-Fi card."
The above messages appear when I run a network diagnostic in Windows. The message below sometimes appears on my Wi-Fi adapter when I go into the device manager and look at my Wi-Fi device:
"This device cannot start. (code 10)."
These problems occur at any time: When I try to connect to a video game, when I'm playing, when I start my PC, when I'm on the Internet...
I might not have any issues for a day or two, and then it disconnects several times in a row for a few hours.
I should note that when this happens, none of my family members have any issues with the Wi-Fi.
I am on the latest version of Windows 10, my network card is the Realtek PCIe GbE Family Controller. I have bought two new Wi-Fi adapters, and the problem still occurs. I've changed the USB ports for my Wi-Fi adapters, and when the disconnections happen, neither my keyboard nor my mouse disconnect, so I imagine the problem isn't with my USB ports.
In terms of solutions, I've done a lot of searching and have tried almost everything:
- Updating the drivers for my network card, my Wi-Fi adapter, and USB ports
- Uninstalling the drivers so that Windows reinstalls them itself
- Resetting the network via Windows settings
- Going into the power management of my two network devices and unchecking the option that allows Windows to turn off devices to save power
- Modifying the power options to ensure I'm not in power-saving mode
I don’t recall any event that triggered these issues.
I see 3 solutions that I haven't tried yet, but I'm very reluctant to consider them:
- Resetting my PC: I have a very poor Internet connection, and it would take me a long time to redownload everything.
- Connecting via a powerline adapter: I live in an old building, and I have to be careful with electricity consumption. By the way, if I plug a powerline adapter between the router and my PC, will the other members of my family still be able to connect via Wi-Fi without issues?
- Buying a new network card: I've never installed anything myself in my PC, and I don’t know much/ don’t have any tools.
Thank you to everyone who took the time to read all of this. I've tried almost all the solutions I've seen on various websites; if anyone has a new solution that might work or needs more information before proposing a solution, don’t hesitate!
My problem has been ongoing for the past 2-3 weeks now. I've been using this desktop PC for 3 years, and since I'm quite far from my router, I have connected via Wi-Fi adapters for these 3 years.
I don't know much about PCs, so I'm sorry in advance if I use any incorrect terms.
My issue is that for the past 2-3 weeks, my device for connecting to Wi-Fi regularly "disconnects," displaying different error messages each time.
The error messages are as follows:
"The default gateway is not available."
"A network cable is not properly plugged in or is damaged."
"There may be a problem with the driver for the Wi-Fi card."
The above messages appear when I run a network diagnostic in Windows. The message below sometimes appears on my Wi-Fi adapter when I go into the device manager and look at my Wi-Fi device:
"This device cannot start. (code 10)."
These problems occur at any time: When I try to connect to a video game, when I'm playing, when I start my PC, when I'm on the Internet...
I might not have any issues for a day or two, and then it disconnects several times in a row for a few hours.
I should note that when this happens, none of my family members have any issues with the Wi-Fi.
I am on the latest version of Windows 10, my network card is the Realtek PCIe GbE Family Controller. I have bought two new Wi-Fi adapters, and the problem still occurs. I've changed the USB ports for my Wi-Fi adapters, and when the disconnections happen, neither my keyboard nor my mouse disconnect, so I imagine the problem isn't with my USB ports.
In terms of solutions, I've done a lot of searching and have tried almost everything:
- Updating the drivers for my network card, my Wi-Fi adapter, and USB ports
- Uninstalling the drivers so that Windows reinstalls them itself
- Resetting the network via Windows settings
- Going into the power management of my two network devices and unchecking the option that allows Windows to turn off devices to save power
- Modifying the power options to ensure I'm not in power-saving mode
I don’t recall any event that triggered these issues.
I see 3 solutions that I haven't tried yet, but I'm very reluctant to consider them:
- Resetting my PC: I have a very poor Internet connection, and it would take me a long time to redownload everything.
- Connecting via a powerline adapter: I live in an old building, and I have to be careful with electricity consumption. By the way, if I plug a powerline adapter between the router and my PC, will the other members of my family still be able to connect via Wi-Fi without issues?
- Buying a new network card: I've never installed anything myself in my PC, and I don’t know much/ don’t have any tools.
Thank you to everyone who took the time to read all of this. I've tried almost all the solutions I've seen on various websites; if anyone has a new solution that might work or needs more information before proposing a solution, don’t hesitate!
3 réponses
Up
My USB WiFi adapter keeps disconnecting too often.
However, I have noticed that sometimes when I start my PC, and as long as I don't turn it off, my problem doesn't occur.
I just went three days without turning off my computer to see if this holds true, and indeed I didn't lose the connection a single time.
However, I did turn it off last night, and I turned it back on 2-3 hours ago, and my adapter disconnected more than ten times.
I ordered an Ethernet cable, we'll see if that changes anything.. Even though I think the problem comes from Windows.
My USB WiFi adapter keeps disconnecting too often.
However, I have noticed that sometimes when I start my PC, and as long as I don't turn it off, my problem doesn't occur.
I just went three days without turning off my computer to see if this holds true, and indeed I didn't lose the connection a single time.
However, I did turn it off last night, and I turned it back on 2-3 hours ago, and my adapter disconnected more than ten times.
I ordered an Ethernet cable, we'll see if that changes anything.. Even though I think the problem comes from Windows.
Hi,
my network card is the Realtek PCIe GbE Family Controller
are you talking about ethernet or wifi?
try a more efficient wifi adapter like alfa ....
or try to run a real ethernet cable to your router.
my network card is the Realtek PCIe GbE Family Controller
are you talking about ethernet or wifi?
try a more efficient wifi adapter like alfa ....
or try to run a real ethernet cable to your router.
Realtek PCIe GbE Family Controller is a network card for Ethernet connection as far as I understand. It was pre-installed in the computer.
I do not have and cannot lay an Ethernet cable, as it would cross the entire apartment and could inconvenience my family.
For the Wi-Fi adapter, I just bought two new ones that are performing well.
My problem is not that I lose the signal from my router, or that my router has issues with the line; my problem is that all my Wi-Fi adapters (even the new ones) disconnect from my PC after a certain time, and I no longer see them in my device list. To make it reappear, I have to either unplug/replug the adapter or run Windows troubleshooting, and the problem occurs again afterwards.
And so, given this problem, I do not know if switching to Ethernet or powerline could solve the issue, since it’s not a problem with the quality of the Internet connection; it’s just that my adapters disconnect instantly and are not detected by my PC.
I’m not sure if just replacing a Wi-Fi adapter with a powerline would mean that my powerline wouldn’t disconnect in the same way as my adapter.
I do not have and cannot lay an Ethernet cable, as it would cross the entire apartment and could inconvenience my family.
For the Wi-Fi adapter, I just bought two new ones that are performing well.
My problem is not that I lose the signal from my router, or that my router has issues with the line; my problem is that all my Wi-Fi adapters (even the new ones) disconnect from my PC after a certain time, and I no longer see them in my device list. To make it reappear, I have to either unplug/replug the adapter or run Windows troubleshooting, and the problem occurs again afterwards.
And so, given this problem, I do not know if switching to Ethernet or powerline could solve the issue, since it’s not a problem with the quality of the Internet connection; it’s just that my adapters disconnect instantly and are not detected by my PC.
I’m not sure if just replacing a Wi-Fi adapter with a powerline would mean that my powerline wouldn’t disconnect in the same way as my adapter.
Laying a cable is always possible and there are quite discreet options available.
If you had a good fiber connection, I would tell you to do it. Since you have a poor box connection, it's not so useful to invest in it unless you want a good local network (like NAS, for example).
Now, if it's a Windows problem, it's a Windows problem, not a network issue, so I'll move you to a different forum.
If you had a good fiber connection, I would tell you to do it. Since you have a poor box connection, it's not so useful to invest in it unless you want a good local network (like NAS, for example).
Now, if it's a Windows problem, it's a Windows problem, not a network issue, so I'll move you to a different forum.
Update on my situation, in case anyone encounters my problem one day:
When I wrote this very long message three days ago, I did the usual troubleshooting (uninstalling the drivers for my Wi-Fi adapter, resetting the network, various commands via the command prompt). Since then, I haven't turned off my PC, and I haven't encountered any disconnections.
I will turn off my PC tonight to see if the problem occurs again tomorrow.
When I wrote this very long message three days ago, I did the usual troubleshooting (uninstalling the drivers for my Wi-Fi adapter, resetting the network, various commands via the command prompt). Since then, I haven't turned off my PC, and I haven't encountered any disconnections.
I will turn off my PC tonight to see if the problem occurs again tomorrow.