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Message "phone not connected" on Hisuite

Lumen -  
jumulka Posted messages 12090 Registration date   Status Member Last intervention   -
Hello,

Maybe this question has been asked ten times already and I apologize in advance, but I haven't found an answer to my problem after trying the solutions already proposed.

I downloaded Hisuite from the Huawei site.
It installs correctly on my PC.

I connect my phone via USB cable and... nothing. The software displays "device not connected", does not offer me a connection via WiFi, only via USB. When I try to connect via USB, it asks me to enable HDB, which I have done. But my phone does not ask me to select OK afterwards as described in the manual... and back to square one.

I attempted USB debugging without success.
How can I get the WiFi connection? (if that works better?)

I installed Tech Support Huawei on my smartphone (it's a P20)... There, it's a disaster, it refuses to open at all...

Help! ;) I have tons of photos to transfer, and via Bluetooth it really takes too long...
Thank you in advance!
Lumen

Configuration: Windows / Firefox 79.0

2 answers

  1.
    jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
     
    Hello,
    do you have HiSuite installed on your smartphone?
    It should normally be the case, and when you connect your phone, a HiSuite should appear like a DVD. Normally, when you connect it, you get a USB notification with a photos button and a files button; press on files.
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    1. Lumen
       
      Thank you for your response! No, I don't have hisuite on the smartphone. The only app that is offered to me is techsupport huiwai and it stubbornly refuses to open?
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      1. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619 > Lumen
         
        Have you tried activating file sharing as mentioned?
        You can try installing HiSuite on your smartphone by downloading the APK > https://hisuite.fr.aptoide.com/app
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  2. Lumen
     
    Thank you...
    To continue the novel...
    I successfully installed hisuite on my phone via aptoide.
    When it opens, it gives me a code to enter on the computer... I connect with the computer, open hisuite on the computer... and it asks me for the same procedure, namely hdb?... I'm losing the little Latin I have...
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    1. jumulka Posted messages 12090 Registration date   Status Member Last intervention   4 619
       
      Have you tried to enable file sharing as mentioned in the notification?
      0