Wireless USB Dongle Replacement - Headset
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georges97 Posted messages 14515 Registration date Status Contributeur Last intervention -
georges97 Posted messages 14515 Registration date Status Contributeur Last intervention -
Hello everyone!
I've been having quite a frustrating problem with my Razer ManO'War headset for a month now, as its wireless USB dongle no longer works (the headset is fine, but I can't "pair" it with the PC). I contacted customer service, the headset is out of warranty (3 years) and the product is "End of Life (EOL)": they have no dongles in stock to provide me.
After insisting with customer service, I finally learned that it is possible to take a generic dongle and pair it with the headset using their "Pairing Utility" software. However, I can't identify the exact type of dongle I need to buy... I find quite a few wireless Wi-Fi dongles online, but they are used to catch the internet (that's at least their primary described usage) and none seem intended to serve as a receiver for a headset. Moreover, prices are surprisingly variable depending on the models and sources, so I'm starting to feel a bit lost... and I don’t want to hastily buy a dongle that might end up being useless!
Obviously, Razer isn’t making it easy for me, remaining very vague and refusing to give me a link to a typical product to look for (by the way: I'm very disappointed in their service and their customer service policy in general, although I imagine it's not unique to Razer... anyway).
Here’s a photo of the original dongle. Apparently, it is indeed Wi-Fi and not Bluetooth (the data transmission distance is several meters, unlike dongles for keyboards and mice), with a frequency of 2.4 GHz.
Could someone give me more details to help me find the piece that will fit?
Thanks in advance!
I've been having quite a frustrating problem with my Razer ManO'War headset for a month now, as its wireless USB dongle no longer works (the headset is fine, but I can't "pair" it with the PC). I contacted customer service, the headset is out of warranty (3 years) and the product is "End of Life (EOL)": they have no dongles in stock to provide me.
After insisting with customer service, I finally learned that it is possible to take a generic dongle and pair it with the headset using their "Pairing Utility" software. However, I can't identify the exact type of dongle I need to buy... I find quite a few wireless Wi-Fi dongles online, but they are used to catch the internet (that's at least their primary described usage) and none seem intended to serve as a receiver for a headset. Moreover, prices are surprisingly variable depending on the models and sources, so I'm starting to feel a bit lost... and I don’t want to hastily buy a dongle that might end up being useless!
Obviously, Razer isn’t making it easy for me, remaining very vague and refusing to give me a link to a typical product to look for (by the way: I'm very disappointed in their service and their customer service policy in general, although I imagine it's not unique to Razer... anyway).
Here’s a photo of the original dongle. Apparently, it is indeed Wi-Fi and not Bluetooth (the data transmission distance is several meters, unlike dongles for keyboards and mice), with a frequency of 2.4 GHz.
Could someone give me more details to help me find the piece that will fit?
Thanks in advance!
4 réponses
I tried to "pair" a 2.4 GHz Wi-Fi dongle with the ManO'war headset using [the utility provided by Razer](http://drivers.razersupport.com/index.php?_m=downloads&_a=viewdownload&downloaditemid=2550&nav=0,585,646)... I can't get through the procedure, I'm stuck on step 1 (see capture). The dongle is correctly installed via its CD and is picking up the house Wi-Fi correctly, so it's working. And the headset is indeed connected and on.
Here is the product in question: https://www.cdiscount.com/informatique/materiel-reseau-wifi-internet-bluetooth/tplink-nano-cle-usb-wifi-n150-tlwn725n/f-10715122705-tlwn725n.html?_ga=2.XXXXX1932.XXXXX6341.1597273099-XXXXX5624.
So I'm more lost than ever about the type of equipment needed...
Here is the product in question: https://www.cdiscount.com/informatique/materiel-reseau-wifi-internet-bluetooth/tplink-nano-cle-usb-wifi-n150-tlwn725n/f-10715122705-tlwn725n.html?_ga=2.XXXXX1932.XXXXX6341.1597273099-XXXXX5624.
So I'm more lost than ever about the type of equipment needed...
Hello,
The dongle is listed in the CDiscount technical sheet as compatible with XP, Vista, and 7.
If you have upgraded to a newer version of Windows, it's likely that the driver is not suitable since TPLink has stopped manufacturing this model. Their "pairing utility" will not be helpful as it cannot modify the dongle's firmware.
Apart from Logitech (which makes dongles with proprietary drivers), any other recent dongle, including TPLink, should be compatible.
However, your headset, as a device, must be installed with a driver that corresponds to the version of Windows being used, if it exists. I doubt it if the headset's production has also been discontinued.
To convince yourself, (if you're no longer on W7) you can test the headset-dongle set on a machine running XP, Vista, or 7.
Best regards.
The dongle is listed in the CDiscount technical sheet as compatible with XP, Vista, and 7.
If you have upgraded to a newer version of Windows, it's likely that the driver is not suitable since TPLink has stopped manufacturing this model. Their "pairing utility" will not be helpful as it cannot modify the dongle's firmware.
Apart from Logitech (which makes dongles with proprietary drivers), any other recent dongle, including TPLink, should be compatible.
However, your headset, as a device, must be installed with a driver that corresponds to the version of Windows being used, if it exists. I doubt it if the headset's production has also been discontinued.
To convince yourself, (if you're no longer on W7) you can test the headset-dongle set on a machine running XP, Vista, or 7.
Best regards.
Thank you for your response. For XP, Vista, or 7, it might be complicated as I don't have any machines with those OS.
"
If you have upgraded to a higher version of Windows, it is likely that the driver is not suitable since TPLink has stopped manufacturing this model. Their "pairing utility" cannot be used because it cannot modify the firmware of the dongle. "
Are you talking about Razer instead? TPlink hasn't stopped manufacturing this dongle, as I was able to acquire one.
If I understand you correctly, we would need a dongle compatible with W10? What surprises me is that the dongle in question installed perfectly on W10, with the installation CD, and worked well... therefore, I suppose we can consider it compatible, right?
And I confirm that the headset has also been used on W10 without issues in the past. There is no installation CD for the headset, though; I simply connected it and it worked with the original dongle (still need to find out if I can get a driver for this device...).
"
If you have upgraded to a higher version of Windows, it is likely that the driver is not suitable since TPLink has stopped manufacturing this model. Their "pairing utility" cannot be used because it cannot modify the firmware of the dongle. "
Are you talking about Razer instead? TPlink hasn't stopped manufacturing this dongle, as I was able to acquire one.
If I understand you correctly, we would need a dongle compatible with W10? What surprises me is that the dongle in question installed perfectly on W10, with the installation CD, and worked well... therefore, I suppose we can consider it compatible, right?
And I confirm that the headset has also been used on W10 without issues in the past. There is no installation CD for the headset, though; I simply connected it and it worked with the original dongle (still need to find out if I can get a driver for this device...).
To complete my response, I'm wondering if we're actually talking about the same technology... Razer's support told me about a "2.4GHz wifi dongle", but it's probably more like this kind of equipment, right? https://www.darty.com/nav/achat/hifi_video/reseau/carte_dongle_wi-fi/logitech_recepteur_unifying.html#product_caracteristics
Indeed, it is mentioned on the product sheet that this dongle is used to connect keyboards and mice. The one I bought (previous link) is for capturing wifi... is it really the same technology or type of operation in the end?
Best regards,
Indeed, it is mentioned on the product sheet that this dongle is used to connect keyboards and mice. The one I bought (previous link) is for capturing wifi... is it really the same technology or type of operation in the end?
Best regards,
Hello,
Since the TPLink dongle worked under W10, it means that the indicated specifications (W7) fortunately allowed for W10 compatibility. This is not always the case.
As for Logitech, it's the same wifi protocol, but as I said, these are products that only work with brand peripherals.
If I understand correctly, you are now on W10.
In July, many printers stopped working following the W10 update, until a fix from Microsoft.
It would be better to rely on a driver update for the Razer, which does not seem to exist on the manufacturer's site. But only testing on another PC, running an older version of Windows, would ensure the proper functioning of the headset.
Many laptops actually incorporate a wifi card, which avoids the need to purchase a dongle, although this is not the issue.
Since the TPLink dongle worked under W10, it means that the indicated specifications (W7) fortunately allowed for W10 compatibility. This is not always the case.
As for Logitech, it's the same wifi protocol, but as I said, these are products that only work with brand peripherals.
If I understand correctly, you are now on W10.
In July, many printers stopped working following the W10 update, until a fix from Microsoft.
It would be better to rely on a driver update for the Razer, which does not seem to exist on the manufacturer's site. But only testing on another PC, running an older version of Windows, would ensure the proper functioning of the headset.
Many laptops actually incorporate a wifi card, which avoids the need to purchase a dongle, although this is not the issue.
As for the Logitech, it's what I feared... too bad.
Regarding the dongle, I forgot to mention that it produced the AVNERA error, meaning that the dongle was now recognized by W10 as "AVNERA AV6301," whereas previously the dongle was "ignored" among the devices (only the headset itself appeared). On various forums, including those of the Razer community, this is a known error, and the support didn't take long to provide their diagnosis either. Therefore, everything suggests that it is indeed a sudden malfunction of the dongle, and not just a simple W10 update (especially since several users experienced this problem months ago as well, it seems to be a relatively common technical issue).
Now, if I come across a PC with Windows 7, I will test it out of curiosity... but I have my doubts. Maybe try an earlier restore point for my OS? But I wonder if it's worth the hassle and if it won't cause other problems...
Regarding the dongle, I forgot to mention that it produced the AVNERA error, meaning that the dongle was now recognized by W10 as "AVNERA AV6301," whereas previously the dongle was "ignored" among the devices (only the headset itself appeared). On various forums, including those of the Razer community, this is a known error, and the support didn't take long to provide their diagnosis either. Therefore, everything suggests that it is indeed a sudden malfunction of the dongle, and not just a simple W10 update (especially since several users experienced this problem months ago as well, it seems to be a relatively common technical issue).
Now, if I come across a PC with Windows 7, I will test it out of curiosity... but I have my doubts. Maybe try an earlier restore point for my OS? But I wonder if it's worth the hassle and if it won't cause other problems...
Hello,
Indeed, a restore (to a previous version of W10, definitely not to W7, which will cause security issues) could resolve the problem, but could create others, like with the printers as I mentioned.
Moreover, Razer itself does not seem to have a solution to offer. I have read the many posts regarding this issue on the forums. From my point of view, only Razer is capable of concocting a solution, either in the form of a new driver or by marketing a dongle, or by designating a replacement product within its range.
Best regards.
Indeed, a restore (to a previous version of W10, definitely not to W7, which will cause security issues) could resolve the problem, but could create others, like with the printers as I mentioned.
Moreover, Razer itself does not seem to have a solution to offer. I have read the many posts regarding this issue on the forums. From my point of view, only Razer is capable of concocting a solution, either in the form of a new driver or by marketing a dongle, or by designating a replacement product within its range.
Best regards.