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Graphics card driver issue

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Elby -  
 Elby -

Hello everyone. First, happy new year to you all.
I've been struggling with my PC for a while now. I have an issue with the graphic drivers for my GPU (3060 ti).
As soon as I install them, I get a black screen but the PC keeps running.
Then I can't get an image on the screen. Upon reboot, I see the Windows logo loading and then it goes to a black screen again.

In safe mode, it works fine. If I uninstall the drivers, it works again, but I think I need them if I want to be able to play at all.

If anyone has any ideas, suggestions, or anything else, thank you very much.

30 answers

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  1. IrvLox Posted messages 59 Status Member
     

    Happy New Year and good health :)

    Try unplugging and replugging your graphics card or reinstalling Windows. And what kind of processor do you have?

    Desktop PC: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
    Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
    Phone: Poco M3

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  2. Elby
     

    Hello, I indeed unplugged/replugged the card. I also changed the slot.

    I have an i7 6700k. My BIOS is up to date, I also tried with another NVIDIA graphics card, same problem.

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    1. IrvLox Posted messages 59 Status Member
       

      Hello, You can install the drivers yourself on the NVIDIA website and look for the right drivers; personally, that's what I do.

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      1. Elby > IrvLox Posted messages 59 Status Member
         

        That's what I did, I didn't go through their automated software

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      2. IrvLox Posted messages 59 Status Member > Elby
         

        Well, I think it's the slot that's defective. Do you have another motherboard to test with?

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  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Go to graphics cards
    Right-click on the problematic card
    Properties
    Details tab
    In Property, select --> Hardware Ids
    In Value, right-click on the hardware identification number and copy
    Paste this no. in your next message.

    Example image:

    ---------------------------------------------------------------------------------------------------------

    Brand and model number of the PC?

    Windows + R
    Type --> msinfo32.exe and OK
    Look in Manufacturer and model

    Example image:

    ---------------------------------------------------------------------------------------------------------------

    Windows 10 or 11?
    32 or 64 bits?

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  4. Elby
     

    I'm not sure if this is the right graphics card, but I don't know which one to choose; I took the Intel one as your example.

    It gives this:

    PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06

    Then there's no brand, etc.; it's a PC built by someone.

    I'm on Windows 11 64 bits (I'm going to try to switch the PC to 10; maybe that will change something).

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  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
     I'm not sure if this is the right graphics card, but I don't know which one to choose.

    So there are 2 graphics cards?

    Is it the Intel card or the nVidia card that is causing the problem?

    Also post the hardware ID number of the nVidia card.

    Currently, what are the versions and dates of the 2 drivers?
    Example image:

    ---------------------------------------------------------------------------------------------------------

      There is no brand, etc. It's a PC assembled by someone.

    OK, but still provide the information in manufacturer and model.

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    1. Elby
       

      I'm saying this because when the driver is not installed, I have a card called "Microsoft Basic Display Adapter."

      When the driver is installed (but then I have to boot in safe mode), I find the following value:

      PCI\VEN_10DE&DEV_2489&SUBSYS_39721462&REV_A1
       

      Driver version: 32.0.15.6636

      Driver date: 03/12/2024

      However, there's a new development in the story; I hadn't tried running the Nvidia program in safe mode when it was installed. I just did that, and I got the following messages:

      Finally, here is the "info" in manufacturers and model :D

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  7. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   Ambassadeur 5 170
     

    Hello

    A suggestion while I’m at it: The problem described is common when using an old monitor or a TV screen.

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    1. Elby
       

      I tried with a recent screen (2/3 years old) same problem

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  8. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Does the following no. correspond to the microsoft basic video card?
    --> PCI\VEN_10DE&DEV_2489&SUBSYS_39721462&REV_A1

    If so, try a manual driver installation:

    Download and install --> 7Zip 64 bits
     
    Download this driver --> nVidia
     
    Right-click on the driver --> 566.36-desktop.......exe
    Select --> 7Zip
    Choose --> extract to "566.36-desktop........\"

    Go to device manager
    Right-click on the card
    Update driver
    -->> Browse my computer for drivers <<–
    -->> Select from a list of drivers... <<–
    -->> Have Disk <<–
    -->> Browse <<–
    Go to the extracted driver folder --> 566.36-desktop........
    Folder --> Display.Driver
    Select the file --> nvmdsi.inf and OK.
    Restart.

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    1. Elby
       

      The number corresponds to the "nvidia 3060 ti" card (which is called "Microsoft basic display adapter" when the driver is not installed but that's not the case here since the driver is installed)

      I'm going to test your workaround, I'll be back :)

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  10. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Uninstall the card properly with DDU
    Check out this tutorial, step 2 -->> Display Driver Uninstaller <<--
    Restart the PC.

    Reinstall the driver manually.

    -------------------------------------------------------------------------------------------------------

    If that doesn't work, perform a repair of Windows 11
    Check this out -->> Repair Windows 11 without data loss <<--

    If the repair didn't help, do a clean installation of Windows 11
    -->> How to install Windows 11 <<--

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  11. IrvLox Posted messages 59 Status Member
     

    Hello,

    It could simply be that your card is faulty

    Desktop: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
    Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
    Phone: Poco M3

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    1. Elby
       

      Maybe the motherboard, that's possible. The graphics card, no, I tested another one that was definitely functioning and the same problem occurred.

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  12. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   Ambassadeur 5 170
     

    At this stage, nothing suggests that it's a hardware issue. It's possible that Windows is so corrupted that the drivers won't work anymore. Especially if you've gone through several layers of DDU, the registry is often unrecoverable after that. I would do a clean reinstall of Windows as suggested by kneagle before blaming the motherboard or anything else.

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    1. IrvLox Posted messages 59 Status Member
       

      It might be a hardware problem without Windows knowing it, because if Windows were to detect the slightest issue, for example, you wouldn't even be able to remove a RAM stick, otherwise it would display an error message at Windows startup saying, "System Error, you have removed (numbers) of RAM from (numbers) RAM." That would be annoying, but if there were a problem with the motherboard, it would be more in the BIOS than in Windows.

      -1
  13. Elby
     

    After repairing following the tutorial, still the same.

    Reinstallation of Windows 11 downloaded via Rufus (I assume it works properly)

    Same issue.

    I tried reverting to Windows 10 just in case that's the problem, same issue.

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  14. IrvLox Posted messages 59 Status Member
     

    Try installing Windows 10 to see if it works better

    Desktop PC: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
    Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
    Phone: Poco M3

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    1. Elby
       

      Same problem with Windows 10

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  15. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   Ambassadeur 5 170
     

    @ Elby

    When you reinstalled W11 and W11, did you encounter any issues during the installation? How did the installation of the standard Microsoft driver go?

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  16. Elby
     

    No, there is no problem during the installation, everything is going wonderfully.

    What do you mean by "Microsoft standard driver"?

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  17. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
     Repair and reinstallation of Windows 11, ultimately reverted to Windows 10, still the same issue.

    Possibly a defective motherboard?

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    1. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   5 170
       

      Possibly a defective motherboard?

      I would be surprised because the reinstallations go smoothly; it’s something else, but we haven’t pinpointed it yet.

      Elby:

      What do you mean by "Microsoft standard driver"?

      During installation, Windows will look for a standard driver provided by Nvidia via Windows Update; it has the characteristic of working with almost all cards. We need to see how it works with that one because if it works, then the graphics card is indeed the problem.

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    2. IrvLox Posted messages 59 Status Member > flo88 Posted messages 28491 Registration date   Status Contributor Last intervention  
       

      It may be the slots on the motherboard that are defective

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    3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683 > flo88 Posted messages 28491 Registration date   Status Contributor Last intervention  
       

      What is strange is that the driver installs but remains on the basic Microsoft video card???

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    4. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   5 170 > kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention  
       

      Yes. He has an i7 6700K, so a somewhat old PC, the 3060TI is "heavy" for this setup. The power supply needs to keep up as well.

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    5. Elby > flo88 Posted messages 28491 Registration date   Status Contributor Last intervention  
       

      I tried with a 1060, it's the same (the 850 W power supply should be sufficient even for the 3060).

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  18. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    To find out the manufacturer and model of the motherboard:

    Windows + X
    Select --> Terminal (administrator)
    Type --> wmic csproduct get name and press enter

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    1. Elby
       
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      1. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   5 170 > Elby
         

        That's not normal.......You can do the userdiag (message 35)

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    2. Elby
       

      Otherwise, it's an Asus Z170 Deluxe

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  19. Elby
     

    For the story about the driver installed by Windows Update, I'm getting the same thing, a black screen.

    Kaneagle: no, when the driver is installed, it no longer says Microsoft Basic Display Adapter but RTX 3060 Ti (I have to boot in safe mode to see it).

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    1. flo88 Posted messages 28491 Registration date   Status Contributor Last intervention   5 170
       

      When your PC is more or less functional, can you run a quick diagnostic with UserDiag − Home?

      And paste the link here

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      1. Elby > flo88 Posted messages 28491 Registration date   Status Contributor Last intervention  
         

        To do this, I need to uninstall the Nvidia driver because this software cannot perform tests in safe mode.

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  21. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Is the BIOS indeed version 3801?

    Look -->> HERE <<--

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    1. Elby
       
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      1. titan432 Posted messages 48 Status Member > Elby
         

        Good evening,

        By the way, could you please put your RAM sticks back correctly in slots A1 and B1, and enable XMP depending on the frequency your RAM supports? Thank you!

        Best regards.

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