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Graphics card driver issue

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Elby -  
 Elby -

Hello everyone. First, happy new year to you all.
I've been struggling with my PC for a while now. I have an issue with the graphic drivers for my GPU (3060 ti).
As soon as I install them, I get a black screen but the PC keeps running.
Then I can't get an image on the screen. Upon reboot, I see the Windows logo loading and then it goes to a black screen again.

In safe mode, it works fine. If I uninstall the drivers, it works again, but I think I need them if I want to be able to play at all.

If anyone has any ideas, suggestions, or anything else, thank you very much.

30 réponses

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Réponse 1 / 30
IrvLox Posted messages 59 Status Membre
 

Happy New Year and good health :)

Try unplugging and replugging your graphics card or reinstalling Windows. And what kind of processor do you have?

Desktop PC: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
Phone: Poco M3
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Réponse 2 / 30
Elby
 

Hello, I indeed unplugged/replugged the card. I also changed the slot.

I have an i7 6700k. My BIOS is up to date, I also tried with another NVIDIA graphics card, same problem.
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IrvLox Posted messages 59 Status Membre
 

Hello, You can install the drivers yourself on the NVIDIA website and look for the right drivers; personally, that's what I do.

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Elby > IrvLox Posted messages 59 Status Membre
 

That's what I did, I didn't go through their automated software

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IrvLox Posted messages 59 Status Membre > Elby
 

Well, I think it's the slot that's defective. Do you have another motherboard to test with?

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Réponse 3 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
 

Hello,

Windows + R
Type --> devmgmt.msc and OK.

Go to graphics cards
Right-click on the problematic card
Properties
Details tab
In Property, select --> Hardware Ids
In Value, right-click on the hardware identification number and copy
Paste this no. in your next message.

Example image:

---------------------------------------------------------------------------------------------------------

Brand and model number of the PC?

Windows + R
Type --> msinfo32.exe and OK
Look in Manufacturer and model

Example image:

---------------------------------------------------------------------------------------------------------------

Windows 10 or 11?
32 or 64 bits?
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Réponse 4 / 30
Elby
 

I'm not sure if this is the right graphics card, but I don't know which one to choose; I took the Intel one as your example.

It gives this:

PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06

Then there's no brand, etc.; it's a PC built by someone.

I'm on Windows 11 64 bits (I'm going to try to switch the PC to 10; maybe that will change something).
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Réponse 5 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
  
 I'm not sure if this is the right graphics card, but I don't know which one to choose.

So there are 2 graphics cards?

Is it the Intel card or the nVidia card that is causing the problem?

Also post the hardware ID number of the nVidia card.

Currently, what are the versions and dates of the 2 drivers?
Example image:

---------------------------------------------------------------------------------------------------------

  There is no brand, etc. It's a PC assembled by someone.

OK, but still provide the information in manufacturer and model.
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Elby
 

I'm saying this because when the driver is not installed, I have a card called "Microsoft Basic Display Adapter."

When the driver is installed (but then I have to boot in safe mode), I find the following value:

PCI\VEN_10DE&DEV_2489&SUBSYS_39721462&REV_A1
 

Driver version: 32.0.15.6636

Driver date: 03/12/2024

However, there's a new development in the story; I hadn't tried running the Nvidia program in safe mode when it was installed. I just did that, and I got the following messages:

Finally, here is the "info" in manufacturers and model :D

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Réponse 6 / 30
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Hello

A suggestion while I’m at it: The problem described is common when using an old monitor or a TV screen.
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Elby
 

I tried with a recent screen (2/3 years old) same problem

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Réponse 7 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
 

Does the following no. correspond to the microsoft basic video card?
--> PCI\VEN_10DE&DEV_2489&SUBSYS_39721462&REV_A1

If so, try a manual driver installation:

Download and install --> 7Zip 64 bits
 
Download this driver --> nVidia
 
Right-click on the driver --> 566.36-desktop.......exe
Select --> 7Zip
Choose --> extract to "566.36-desktop........\"

Go to device manager
Right-click on the card
Update driver
-->> Browse my computer for drivers <<–
-->> Select from a list of drivers... <<–
-->> Have Disk <<–
-->> Browse <<–
Go to the extracted driver folder --> 566.36-desktop........
Folder --> Display.Driver
Select the file --> nvmdsi.inf and OK.
Restart.
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Elby
 

The number corresponds to the "nvidia 3060 ti" card (which is called "Microsoft basic display adapter" when the driver is not installed but that's not the case here since the driver is installed)

I'm going to test your workaround, I'll be back :)

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Réponse 8 / 30
Elby
 

Same result unfortunately :(
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Réponse 9 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
 

Uninstall the card properly with DDU
Check out this tutorial, step 2 -->> Display Driver Uninstaller <<--
Restart the PC.

Reinstall the driver manually.

-------------------------------------------------------------------------------------------------------

If that doesn't work, perform a repair of Windows 11
Check this out -->> Repair Windows 11 without data loss <<--

If the repair didn't help, do a clean installation of Windows 11
-->> How to install Windows 11 <<--
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Réponse 10 / 30
IrvLox Posted messages 59 Status Membre
 

Hello,

It could simply be that your card is faulty

Desktop: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
Phone: Poco M3
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Elby
 

Maybe the motherboard, that's possible. The graphics card, no, I tested another one that was definitely functioning and the same problem occurred.

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Réponse 11 / 30
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

At this stage, nothing suggests that it's a hardware issue. It's possible that Windows is so corrupted that the drivers won't work anymore. Especially if you've gone through several layers of DDU, the registry is often unrecoverable after that. I would do a clean reinstall of Windows as suggested by kneagle before blaming the motherboard or anything else.
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IrvLox Posted messages 59 Status Membre
 

It might be a hardware problem without Windows knowing it, because if Windows were to detect the slightest issue, for example, you wouldn't even be able to remove a RAM stick, otherwise it would display an error message at Windows startup saying, "System Error, you have removed (numbers) of RAM from (numbers) RAM." That would be annoying, but if there were a problem with the motherboard, it would be more in the BIOS than in Windows.

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Réponse 12 / 30
Elby
 

After repairing following the tutorial, still the same.

Reinstallation of Windows 11 downloaded via Rufus (I assume it works properly)

Same issue.

I tried reverting to Windows 10 just in case that's the problem, same issue.
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Réponse 13 / 30
IrvLox Posted messages 59 Status Membre
 

Try installing Windows 10 to see if it works better

Desktop PC: Windows 11, 8GB RAM, 512GB HDD, i5-4590, ThinkCentre M93p
Laptop: Windows 7, 4GB RAM, 512GB HDD, Pentium 6, NVIDIA GeForce 8200MG, Medion Akoya E5411
Phone: Poco M3
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Elby
 

Same problem with Windows 10

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Réponse 14 / 30
flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

@ Elby

When you reinstalled W11 and W11, did you encounter any issues during the installation? How did the installation of the standard Microsoft driver go?
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Réponse 15 / 30
Elby
 

No, there is no problem during the installation, everything is going wonderfully.

What do you mean by "Microsoft standard driver"?

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Réponse 16 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
  
 Repair and reinstallation of Windows 11, ultimately reverted to Windows 10, still the same issue.

Possibly a defective motherboard?
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flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   5 158
 

Possibly a defective motherboard?

I would be surprised because the reinstallations go smoothly; it’s something else, but we haven’t pinpointed it yet.

Elby:

What do you mean by "Microsoft standard driver"?

During installation, Windows will look for a standard driver provided by Nvidia via Windows Update; it has the characteristic of working with almost all cards. We need to see how it works with that one because if it works, then the graphics card is indeed the problem.

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IrvLox Posted messages 59 Status Membre > flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention  
 

It may be the slots on the motherboard that are defective

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kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670 > flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention  
 

What is strange is that the driver installs but remains on the basic Microsoft video card???

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flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   5 158 > kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention  
 

Yes. He has an i7 6700K, so a somewhat old PC, the 3060TI is "heavy" for this setup. The power supply needs to keep up as well.

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Elby > flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention  
 

I tried with a 1060, it's the same (the 850 W power supply should be sufficient even for the 3060).

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Réponse 17 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
 

To find out the manufacturer and model of the motherboard:

Windows + X
Select --> Terminal (administrator)
Type --> wmic csproduct get name and press enter
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Elby
 
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flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   5 158 > Elby
 

That's not normal.......You can do the userdiag (message 35)

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Elby
 

Otherwise, it's an Asus Z170 Deluxe

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Réponse 18 / 30
Elby
 

For the story about the driver installed by Windows Update, I'm getting the same thing, a black screen.

Kaneagle: no, when the driver is installed, it no longer says Microsoft Basic Display Adapter but RTX 3060 Ti (I have to boot in safe mode to see it).
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flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention   5 158
 

When your PC is more or less functional, can you run a quick diagnostic with UserDiag − Home?

And paste the link here

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Elby > flo88 Posted messages 28659 Registration date   Status Contributeur Last intervention  
 

To do this, I need to uninstall the Nvidia driver because this software cannot perform tests in safe mode.

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Réponse 19 / 30
Elby
 

https://userdiag.com/id/bWITn19fmE
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Réponse 20 / 30
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 670
 

Is the BIOS indeed version 3801?

Look -->> HERE <<--
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Elby
 
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titan432 Posted messages 48 Status Membre > Elby
 

Good evening,

By the way, could you please put your RAM sticks back correctly in slots A1 and B1, and enable XMP depending on the frequency your RAM supports? Thank you!

Best regards.

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