Only the power indicator on my SFR Plus box is lit up.

Tangeline -  
 Tangeline -
Hello,
Since Wednesday, my SFR box plus has not been working, so I called customer service and they gave me some instructions but it didn’t work. Then they told us to exchange it for a new box, and once again, it doesn't work. So I called SFR customer service again, and they gave me instructions to follow, but again with no success. They told me that this Monday I will have to make an appointment with a technician, but I don’t really want to wait. If it still doesn’t work, what should I do?

1 answer

  1. brupala Posted messages 111189 Registration date   Status Member Last intervention   14 462
     
    Hi,
    is it a fiber connection or an ADSL line?
    If the line is down, there's nothing you can do.

    --
    and... There you go!
    1
    1. Tangeline
       
      It's an ADSL line.
      0