Soluble paper clogging
Kalacer
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georges97 Posted messages 14566 Registration date Status Contributor Last intervention -
georges97 Posted messages 14566 Registration date Status Contributor Last intervention -
Hello,
I have a problem with my printer (Brother DCP-J132W).
It’s telling me there is a paper jam and that I need to open the lid.
There hasn’t been any paper stuck, the message appeared on its own.
I’ve checked carefully, I opened the printer at the back, I pressed the two green levers, I opened the lid, there’s nothing, I even looked with a flashlight in every nook and cranny, there are no paper residues or anything else. I manually fed a stiff sheet back and forth to dislodge any possible residues, front and back—nothing.
I vacuumed with a keyboard dust wand. Nothing.
I unplugged the printer for a whole night and reset it... Nothing.
Do you by any chance have an idea?
Perhaps the lockdown and home-schooling and its parade of sheets to print will have taken its toll and I’ll need to buy a new one, but I’d still like to try to save it!
Thank you for any help you can provide.
Best regards
I have a problem with my printer (Brother DCP-J132W).
It’s telling me there is a paper jam and that I need to open the lid.
There hasn’t been any paper stuck, the message appeared on its own.
I’ve checked carefully, I opened the printer at the back, I pressed the two green levers, I opened the lid, there’s nothing, I even looked with a flashlight in every nook and cranny, there are no paper residues or anything else. I manually fed a stiff sheet back and forth to dislodge any possible residues, front and back—nothing.
I vacuumed with a keyboard dust wand. Nothing.
I unplugged the printer for a whole night and reset it... Nothing.
Do you by any chance have an idea?
Perhaps the lockdown and home-schooling and its parade of sheets to print will have taken its toll and I’ll need to buy a new one, but I’d still like to try to save it!
Thank you for any help you can provide.
Best regards
2 answers
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Good evening,
The jam sensor may be faulty, misaligned, or broken. This can happen sometimes. As a result, it permanently detects a jam that doesn’t exist. However, in this case, it should be taken to a repairer.
Best regards.
--
Ignorance and stupidity have their pleasures just as wit and knowledge do. -
Hello,
Just in case, you can try it on another PC. Are you using new cartridges or have you recently switched to refurbished or compatible ones?
On my Sony 94440 (multi-function Laser) the problems began when my supplier opted for refurbished toners.
But after unsuccessfully searching for a repairer in the Île-de-France region, I ended up contacting the importer, based in Roissy-Village, who told me that there is no after-sales service for the brand, which I am otherwise satisfied with (a monochrome laser and a color laser near the end of life after more than 10 years of good and loyal service).
Best regards
