Plantage pilote graphique AMD
boldor31
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boldor31 Messages postés 58 Statut Membre -
boldor31 Messages postés 58 Statut Membre -
Bonjour à la communauté.
je viens vers vous suite à un plantage de pilote graphique (carte sapphire R9 280Tri-x).
J'ai acheté un nouveau SSD pour mon système W10. Je suis passé d'un samsung 120 Go à un crucial 240GO. Fait j'ai un clone à l'aide du logiciel "acronis true image for crucial". j'utilise le micrologiel et je passe le SSD en cache comme demandé (à vrai dire je ne sais pas ce que c'est).
Je n'ai rien changé d'autres.
J'ai utilisé l'ordinateur sans soucis durant une journée. Le lendemain j'ai commencé les plantages à répétition avec BSOD.
vu sur les forums, j'ai utilisé le logiciel WHOCRACHED pour identifier le pilote en cause. J'avais déjà un doute sur le pilote graphique. Il me confirme qu'il s'agit du atikmpag.sys. Je le passe en .old, je redémarre, rien de nouveau.
Je mets mon pilote à jour à l'aide de Driverbooster, rien de nouveau.
Je télécharge le nouveau logiciel radeon software, rien de nouveau.
Je mets W10 à jour, rien de nouveau.
Maintenant ce n'est plus atikmpag.sys qui me pose problème mais amdkmdag.sys.
Existe-t-il une solution du type, effacer TOUS les pilotes commençant par "ati" ou "amd" pour mettre les pilotes à plat et télécharger le dernier. Je pense qu'il y a un conflit mais je ne trouve pas. Je n'y arrive plus, je tourne en rond. Je ne voudrais pas effacer n'importe quoi non plus.
D'ailleurs je ne trouve pas amdkmdag.sys même dans les fichiers cachés.
Je peux utiliser l'ordinateur pour des applications simple et non gourmandes en ressources mais j'ai aussi constaté que dès que j'ouvre quelques fenêtres en plus, c'est la M***E !
J'espère avoir été clair.
MERCI POUR VOTRE AIDE !!!!!!
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Wed 01/07/2020 07:45:08 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: amdkmdag.sys (0xFFFFF80559985140)
Bugcheck code: 0x116 (0xFFFFAE0482CA72B0, 0xFFFFF80559985140, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Wed 01/07/2020 07:36:42 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070120-12109-01.dmp
This was probably caused by the following module: amdkmdag.sys (0xFFFFF8061BDBBC30)
Bugcheck code: 0x116 (0xFFFF888BF7EB4010, 0xFFFFF8061BDBBC30, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 30/06/2020 22:00:21 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-15078-01.dmp
This was probably caused by the following module: amdkmdag.sys (0xFFFFF80463795140)
Bugcheck code: 0x116 (0xFFFFC08AA94ED010, 0xFFFFF80463795140, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 30/06/2020 21:27:41 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14578-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFC0081B1C7010, 0xFFFFF8028AD805A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:48:40 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-15546-02.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFDC8B7527E010, 0xFFFFF807425C077C, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:40:22 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14421-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFB9068CACA010, 0xFFFFF8048934077C, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:24:41 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-16343-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFF8B8D12DCF010, 0xFFFFF80483E805A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 19:36:51 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14984-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFF9402ED5E9010, 0xFFFFF80278AD05A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
The following dump files were found but could not be read. These files may be corrupted:
C:\WINDOWS\Minidump\070120-14937-01.dmp
C:\WINDOWS\Minidump\070120-14656-01.dmp
je viens vers vous suite à un plantage de pilote graphique (carte sapphire R9 280Tri-x).
J'ai acheté un nouveau SSD pour mon système W10. Je suis passé d'un samsung 120 Go à un crucial 240GO. Fait j'ai un clone à l'aide du logiciel "acronis true image for crucial". j'utilise le micrologiel et je passe le SSD en cache comme demandé (à vrai dire je ne sais pas ce que c'est).
Je n'ai rien changé d'autres.
J'ai utilisé l'ordinateur sans soucis durant une journée. Le lendemain j'ai commencé les plantages à répétition avec BSOD.
vu sur les forums, j'ai utilisé le logiciel WHOCRACHED pour identifier le pilote en cause. J'avais déjà un doute sur le pilote graphique. Il me confirme qu'il s'agit du atikmpag.sys. Je le passe en .old, je redémarre, rien de nouveau.
Je mets mon pilote à jour à l'aide de Driverbooster, rien de nouveau.
Je télécharge le nouveau logiciel radeon software, rien de nouveau.
Je mets W10 à jour, rien de nouveau.
Maintenant ce n'est plus atikmpag.sys qui me pose problème mais amdkmdag.sys.
Existe-t-il une solution du type, effacer TOUS les pilotes commençant par "ati" ou "amd" pour mettre les pilotes à plat et télécharger le dernier. Je pense qu'il y a un conflit mais je ne trouve pas. Je n'y arrive plus, je tourne en rond. Je ne voudrais pas effacer n'importe quoi non plus.
D'ailleurs je ne trouve pas amdkmdag.sys même dans les fichiers cachés.
Je peux utiliser l'ordinateur pour des applications simple et non gourmandes en ressources mais j'ai aussi constaté que dès que j'ouvre quelques fenêtres en plus, c'est la M***E !
J'espère avoir été clair.
MERCI POUR VOTRE AIDE !!!!!!
- RAPPORT WHO CRACHED *****
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Wed 01/07/2020 07:45:08 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: amdkmdag.sys (0xFFFFF80559985140)
Bugcheck code: 0x116 (0xFFFFAE0482CA72B0, 0xFFFFF80559985140, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Wed 01/07/2020 07:36:42 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070120-12109-01.dmp
This was probably caused by the following module: amdkmdag.sys (0xFFFFF8061BDBBC30)
Bugcheck code: 0x116 (0xFFFF888BF7EB4010, 0xFFFFF8061BDBBC30, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 30/06/2020 22:00:21 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-15078-01.dmp
This was probably caused by the following module: amdkmdag.sys (0xFFFFF80463795140)
Bugcheck code: 0x116 (0xFFFFC08AA94ED010, 0xFFFFF80463795140, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\c0356013.inf_amd64_da9a015bee15d4cc\B355483\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 30/06/2020 21:27:41 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14578-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFC0081B1C7010, 0xFFFFF8028AD805A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:48:40 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-15546-02.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFDC8B7527E010, 0xFFFFF807425C077C, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:40:22 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14421-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFFB9068CACA010, 0xFFFFF8048934077C, 0xFFFFFFFFC0000001, 0x5)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 20:24:41 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-16343-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFF8B8D12DCF010, 0xFFFFF80483E805A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Tue 30/06/2020 19:36:51 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\063020-14984-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x23ECEA)
Bugcheck code: 0x116 (0xFFFF9402ED5E9010, 0xFFFFF80278AD05A4, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
The following dump files were found but could not be read. These files may be corrupted:
C:\WINDOWS\Minidump\070120-14937-01.dmp
C:\WINDOWS\Minidump\070120-14656-01.dmp
6 réponses
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salut, pour desinstaller tes pilotes graphiques fait le avec ceci https://www2.ati.com/drivers/amdcleanuputility-x64.exe
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Salut seb77150 et merci pour ta réponse.
J'ai installé l'utilitaire mais il me reste des traces "AMD" et "ATI". J'ai d'ailleurs eu un nouveau plantage après son utilisation avec le drivers "amdkmdag".
J'ai continué de fouiller et j'ai trouvé l'utilitaire "Display Driver Uninstaller" qui désinstalle les drivers "ati" et "nvidia". C'est bien fait et assez pratique. Je n'ai plus de drivers "ati" dans le système.
Il me reste cependant toujours les drivers "amd" (voir photo)
Tu crois que je peux les désinstaller manuellement ????????????? -
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désolé Seb j'ai dû m'absenter
version de l'image : 10.0.18362.900
100%
aucun endommagement du magasin de composants n'a été détecté.
L'opération a réussi
Je viens de refaire un "who crashed"....le rapport à considérablement changé !!!!!
RAPPORT
System Information (local)
--------------------------------------------------------------------------------
Computer name: PC-FAMILLE
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\WINDOWS
Hardware: MS-7752, MSI, Z77A-G45 (MS-7752)
CPU: GenuineIntel Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz Intel8664, level: 6
8 logical processors, active mask: 255
RAM: 17124474880 bytes (15,9GB)
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
No valid crash dumps have been found on your computer
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La Protection des ressources Windows a détecté des fichiers corrompus et les a réparés.
Pour les réparations en ligne, les détails sont inclus dans le fichier journal de CBS situé à l'emplacement suivant :
windir\Logs\CBS\CBS.log. Exemple : C:\Windows\Logs\CBS\CBS.log. Pour les réparations
hors connexion, les détails sont inclus dans le fichier journal fourni par l'indicateur /OFFLOGFILE. -
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vérifie bien ^^. on va commencer. tape dans la barre de recherche éditeur de registre. ensuite suis ce chemin HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Atierecord
puis met cette valeur comme ceci
eRecordEnable"=dword:00000000
ne modifie rien d'autres<, sinon, Windows pourrait ne plus démarrer ou planter -
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Vous n’avez pas trouvé la réponse que vous recherchez ?
Posez votre question -
Bonjour,
Désinstalle la carte AMD proprement avec DDU
Regarde ce tuto, étape 2 --> Display Driver Uninstaller
Redémarre le pc.
Essaie ce pilote --> AMD
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Seb,
regarde ce lien https://justuto.com/system-thread-exception-handled/
j'ai tenté la manip mais impossible.
l'invite de commande me marque X:\windows\system32 au lieu de pointer vers C
Il est vrai que lors de ma manip pour changer de disque j'ai mentionné "X" car je ne pouvais pas choisir de nouveau le "C" car je voulais copier le système.
Je ne me suis pas posé de question car il m'a immédiatement nommé le nouveau disque en "C" lors du nouveau démarrage.
L'erreur doit venir de là mais je ne sais pas comment y remédier
