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HP ENVY 5640 Printer

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maloulanto Posted messages 4 Status Member -  
Edawards Posted messages 16906 Registration date   Status Member Last intervention   -
Hello. A problem occurred with my HP ENVY5660 printer right after installing the HP cartridges. The following message appeared: "genuine HP ink cartridges installed." This is the first time such a message has appeared. In the bottom right corner, I had to click "OK." Unfortunately, it was impossible to click OK, the message wouldn't go away. So I turned off the printer, unplugged it, and turned it back on. The printer started up as usual, but immediately the message reappeared and again couldn't be removed. This completely blocks the ability to make photocopies, as the command must be made from the printer's screen. However, I can still print without any problem from the PC. Can someone help me solve this issue? Thanks in advance. Marie

3 answers

  1.
    Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
     
    Hello,
    Is it to scan the pages??

    --
    Life is not a river but just a crossing.*
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  2. maloulanto Posted messages 4 Status Member
     
    No, the problem is that because of this blocked message we can no longer make photocopies. Scanning is possible by ordering from the computer. I'm mainly looking to get rid of this message.
    Thank you for looking into my problem. Have a nice weekend. Marie
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    1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      But what is the message saying??
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      1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979 > Edawards Posted messages 16906 Registration date   Status Member Last intervention  
         
        After trying to remove the 2 ink cartridges.
        Then you replace the color cartridge first and then the black color cartridge.
        Make sure to close the cover(s) properly so that everything snaps back into place and then turn on the printer to check.
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  3. maloulanto Posted messages 4 Status Member
     
    Sorry for my late reply. And thank you for your effort. In the meantime, the printer stopped working completely; a belt broke. So it's going to the dump and I'm buying a new printer. I will therefore withdraw my question.
    Thank you very much for your responses. Marie
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    1. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979
       
      Hello,
      What a shame, best of luck with the new printer.
      Have a nice day too.
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      1. maloulanto Posted messages 4 Status Member > Edawards Posted messages 16906 Registration date   Status Member Last intervention  
         
        Thank you again.
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      2. Edawards Posted messages 16906 Registration date   Status Member Last intervention   1 979 > maloulanto Posted messages 4 Status Member
         
        You're welcome.
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