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Digital recognition disappeared from my settings.

tatoreb Posted messages 24 Status Member -  
 Polo -
Hello,
I have had a Huawei P20 Pro for over a year.
No issues so far, but I woke up this morning to find that the fingerprint recognition is no longer working. I went into my settings to reactivate it, and surprise, the fingerprint recognition has disappeared from my settings.
I didn't approve any updates between yesterday and today, but my little girl took it without asking when I woke up this morning. Since she can't unlock it, she couldn't have removed this option from my settings, right?
How can I recover it? I don't understand how it could have vanished...
Thank you for your help, please!!

1 answer

Answer 1 / 1
MPMP10 Posted messages 47235 Registration date   Status Member Last intervention   18 918
 
Hello,
Resetting the phone.

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tatoreb Posted messages 24 Status Member
 
Thank you for your reply,
I was thinking, if I reset, will I lose all my photos and everything else on my phone?
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MPMP10 Posted messages 47235 Registration date   Status Member Last intervention   18 918 > tatoreb Posted messages 24 Status Member
 
Yes, they need to be moved beforehand...
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tatoreb Posted messages 24 Status Member > MPMP10 Posted messages 47235 Registration date   Status Member Last intervention  
 
Okay, thanks, I wanted to avoid it but too bad if there are no other choices...
Do you know the reason for such a bug? It's strange that it happens all of a sudden without any updates and without me doing anything ????????
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MPMP10 Posted messages 47235 Registration date   Status Member Last intervention   18 918 > tatoreb Posted messages 24 Status Member
 
Not a fortune teller.
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Polo > tatoreb Posted messages 24 Status Member
 

Hello, did you manage to fix this problem by resetting it? I have the same issue on my phone, thank you.

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