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Printer driver issue

belami -  
glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   -
Hello,

I can't connect my Epson Stylus Office BX305FW printer to my new PC either via USB cable or WiFi.

Thank you for your help.

Configuration: Windows / Edge 18.18363

2 réponses

Réponse 1 / 2
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Hello,
Install the drivers for your printer https://www.epson.fr/products/printers/inkjet-printers/business-inkjet/epson-stylus-office-bx305fw/Support-et-telechargements

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Réponse 2 / 2
belami
 
It's already done, but when I reach the communication level, it gets stuck. I've tried both options.
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581
 
Good evening,
Unplug the printer from the PC in the case of a wired connection, remove all traces of the printer from the PC, restart it.
Download and install the driver corresponding to the operating system of the PC and its version, for the printer in question.
During the installation process, connect the printer to the PC when prompted.
Then download and install the scanner driver in order to manage it.
Try that for example!
Best regards.
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belami > glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention  
 
Good evening,
Everything is going well, but when I try to connect, the error message appears again; it's impossible to connect.
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581 > belami
 
What operating system on the PC?
Which version?
See you later!
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Bilami > glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention  
 
Windows 10 PC HP, I managed to install the scanner but not the printer; I don't understand anything anymore.
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581 > Bilami
 
Hello,
Is this the driver you used? epson375004eu.exe
See you!
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