Sharp Aquos TH UHD 4K LC 49CUF8472ES Black Screen

Nordin -  
 temtem68 -
Hello,
I turned off my TV yesterday, it was normally on Netflix, and an hour later when I turned it back on, nothing happened, the screen is black. You can make out silhouettes behind it, you can hear the sound but the picture is black. Has anyone had this problem? I'm disappointed, it's only 3 years old. I would like to know if it can be repaired and what might have caused this.

Thank you

5 réponses

Melk
 
Hello, I had exactly the same thing, it's crazy. I fell asleep on Netflix, so the automatic turn-off activates and turns off the TV. As I got used to it, the next day there was no picture, just sound. I wonder if it's not Netflix causing this issue with this series of TVs. Anyway, I found out that your TV isn't dead; it's noticeable that it's the LED strips (backlighting) that are on the panel. I got mine for €50, and I did the replacement myself in 2 hours, taking my time to avoid making mistakes, while watching a lot of pros sharing the disassembly, installation, and reassembly on YouTube. And it's weird too, I bought it for €499.66 on 11/15/2017, and it broke on 11/12/2020, exactly 3 years to the day. That's serious, I'm shocked.
2
temtem68
 

Hello, where did you order it from, please? And which video did you watch on YouTube? I had the same problem when I bought my Sharp Aquos 129 cm three years ago.

0
balibaba
 
They don't care about people at SHARP, programming the death of their "high-end HDR connected" big screens after just 30 months. Given the number of people experiencing the same issue at the same time, one could consider a lawsuit for planned obsolescence.
1
Loulou_76_ Posted messages 4 Status Membre 3
 
Good evening @Nordin,

This is called ghosting and the LCD panel is faulty.
It’s irreparable unless you replace the screen... Might as well buy another one... and from a different brand...

I hope I have answered your question... Have a good evening
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nordin
 
Good evening,
Thank you for your response, even though we can see the image in the background and there's sound; however, I've never had a problem. But if it's the screen, too bad if there's no way to fix it.
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balibaba
 
Hello, same model and same problem, 3 years too.
Scheduled downtime?
0
.............. > balibaba
 
Yes, surely.
0
sharp
 
Hello, same TV, reference, it just broke down. Lifespan 3 years!!! I paid over €500 for it. I'm ready to file a complaint, but is it possible for a TV? How do I do that?
0
Char
 
Hello, I'm experiencing the same problem as you for the past three and a half years... I don't know what to do, the screen is very dark but I still have sound. I also checked the settings but nothing works...
0
ElodieC.
 
Hello,

Bought this model in July 2017. July 2020 > sound but no more image. Same problem as you, we can make out very, very dark silhouettes but we can't see anything.

DISGRACEFUL!
0