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Connection issue with a Wi-Fi network: "we couldn't connect"

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Ispahan7777 Posted messages 110 Status Member -  
Ispahan7777 Posted messages 110 Status Member -
Hello everyone,

One person in my household is unable to connect their computer to the wifi. Indeed, after entering the key and validating, a message appears: "we could not connect to the network."
I've tried several things:

-Updating the network card drivers
-Updating Windows

I am able to connect to the wifi network with my own computer. Furthermore, the computer I’m trying to fix can connect to a mobile hotspot.

Do you have any recommendations to help solve the problem, please?

Thank you in advance for your responses :)

Good luck to everyone.

Mathieu

2 answers

  1.
    brupala Posted messages 111154 Registration date   Status Member Last intervention   14 450
     
    Hi,
    this problem often comes up here, I haven't seen a solution, but it's very likely that it's a wifi driver issue.

    --
    and ... Here you go!
    0